Reply to: Thompson Morgan horticulturists

[JohntheBike]

I would like to know how much of the work was out sourced.

well, yes. It seems to happen quite often these days. So you have to ask what are the underlying causes. The IBM mainframe application that I support for my client is being slowly migrated to a modern "super duper" platform. However, despite the fact that I'm the principal SME for that application, I have never been consulted on any issue related to the migration, to a point whereby when the new platform has to refer back to the old application, it doesn't do so correctly. The new application is SAP based and given the number of issues that even I've seen in my isolation, I'm not impressed.

[BrilloPad]

Dear Customer,



Thank you for your valued custom and support through what has been an incredibly tough season for us.



We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.



We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.



The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.



We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.

I would like to know how much of the work was out sourced.

[JohntheBike]

Inneresting.

Dear Customer,



Thank you for your valued custom and support through what has been an incredibly tough season for us.



We are investing millions of pounds in Thompson & Morgan to ensure that we can offer the very best product and service for the future. As part of our program we implemented a new computer system at the start of the year. Despite 1,000’s of hours of testing and a multi-million pound investment, the system roll-out did not go smoothly and the unexpected teething issues at our busiest time of year resulted in a level of service that we know was unacceptable.



We had difficulty giving accurate information as the system was incorrectly allocating despatch dates to the orders and despite having high-quality products ready to go, we couldn’t get the information we needed from the system to enable us to get the orders despatched on time. This led to high levels of customer contact that we simply couldn’t keep on top of and was hugely frustrating for everyone involved. We are very proud of how much our team care about the service we offer and to be in this position despite their best efforts, was massively disappointing for them and for our customers.



The team worked incredible hours and thankfully as a result the system issues and customer service levels have now been resolved.



We are aware that this affected you and your order/s with us. Our problems really shouldn’t have become yours and we are sincerely sorry that they did.

[JohntheBike]

Wyevale are a garden centre chain. Not necessarily bad but they aren't going to stock a wide range. You must have a proper nursery or specialist/independent garden centre somewhere near you? I'm in Essex and there are at least half a dozen garden centres (including a Wyevale) in a 10 mile radius and 3 specialist nurseries (including Beth Chatto gardens) a bit further out.

Suppliers of | Plant finder & selector/RHS Gardening

I live in a deprived area, where people have little spare money for fancy gardens, even if the contaminated soil in many places could support anything growing. Lidl and Aldi do a roaring trade, just as Coral, William Hill and Weatherspoons do.

[BR14]

is this thread Tinder for bicycles?

just askin' - like

[TheCyclingProgrammer]

at our local Wyevale nursery.

Wyevale are a garden centre chain. Not necessarily bad but they aren't going to stock a wide range. You must have a proper nursery or specialist/independent garden centre somewhere near you? I'm in Essex and there are at least half a dozen garden centres (including a Wyevale) in a 10 mile radius and 3 specialist nurseries (including Beth Chatto gardens) a bit further out.

Suppliers of | Plant finder & selector/RHS Gardening

[JohntheBike]

I’d cancel your order if I were you and try and find a decent local nursery that you can visit and inspect the plants before purchase. I don’t even buy seeds from Thompson Morgan as they are generally overpriced.

Try the RHS supplier finder.

They've mailed me today advising that the plant has been dispatched. HMV had seen an advert in the paper for the plant and hadn't seen one at our local Wyevale nursery.

[mudskipper]

Wasn't it our resident TV star who provided bona fides?

He is real. Whether he's "for real" is anyone's guess...

[Zigenare]

I take offence at that. My parents were married before conceiving me.

I'm sorry that you have taken offence!

See, I'm getting better at this!

[Mordac]

I take offence at that. My parents were stoned off their tits before conceiving me.

FTFY

[WTFH]

Sexy bastard!

I take offence at that. My parents were married before conceiving me.

[TheCyclingProgrammer]

I’d cancel your order if I were you and try and find a decent local nursery that you can visit and inspect the plants before purchase. I don’t even buy seeds from Thompson Morgan as they are generally overpriced.

Try the RHS supplier finder.

[Zigenare]

Everything. Ban him.

And Zig for using the racist word.

If only there was just one!

[northernladuk]

Eh? No wonder I keep getting banned - what's racist about "his" post?

Everything. Ban him.

And Zig for using the racist word.

[Zigenare]

Ah so he has. And on a last warning. Well in that case I'd like to report his post for racist trolling.

Eh? No wonder I keep getting banned - what's racist about "his" post?