Scammy Indian call centres

[original PM]

But it was TalkTalk lack of security that allowed massive amount of customer data to fall in the hands of said scammers and make it profitable for them to mount a large scale operation focused on TalkTalk customers.

Exactly this.

The CEO/CIO did not put in place adequate security measures to ensure customer data was safe....

They also made the decision to take the customer data out of the EU and all the interesting things that brings into scope purely to save money and make their bonuses......

So actually they are completely culpable and should be tried as criminals.

[sal]

So by actually reading the article you might be able to glean that it wasn't actually Talk Talk but a bunch of scammers.

But it was TalkTalk lack of security that allowed massive amount of customer data to fall in the hands of said scammers and make it profitable for them to mount a large scale operation focused on TalkTalk customers.

[NigelJK]

I suspect that will mean no IPv6 for TT customer either.

[vwdan]

Well I'm shocked. Just shocked.

[MrMarkyMark]

I'm surprised after the extensive hacking in 2016 that that the Indians have any details worth selling

[DimPrawn]

Highly unlikely, given that the UK Government would doubtless like to outsource NHS & tax data to India in exactly the same way, and are maybe even now planning exactly that.

You will get a call from the "NHS" asking you to go in for a minor op.....where they will take out your kidneys and sell them to wealthy recipients.

[LondonManc]

Highly unlikely, given that the UK Government would doubtless like to outsource NHS & tax data to India in exactly the same way, and are maybe even now planning exactly that.

If all this scandal does is prevent that, it's a start. Not that it will, UK plc seem to be more intent in offshoring everything than anything else. Can't wait for the revolution when the handouts dry up.

[OwlHoot]

look forward to Talk Talk being bent over the bench and royally stiffed as they deserve.

Highly unlikely, given that the UK Government would doubtless like to outsource NHS & tax data to India in exactly the same way, and are maybe even now planning exactly that.

[DimPrawn]

What the BBC did report was:



So by actually reading the article you might be able to glean that it wasn't actually Talk Talk but a bunch of scammers.

Who worked at Wipro, where Talk Talk offshored their customers data and call centre.

Might not be connected, seems unlikely doesn't it?

[darmstadt]

What the BBC did report was:

The whistleblowers say they were given a script in which they were told to claim they were calling from TalkTalk.
...
They say they phone TalkTalk customers, using the stolen data to convince victims they are genuine employees of the company.

So by actually reading the article you might be able to glean that it wasn't actually Talk Talk but a bunch of scammers.

[vetran]

look forward to Talk Talk being bent over the bench and royally stiffed as they deserve.

[DimPrawn]

Can we file that under "No Tulip Sherlock" with all the other similar cases please?

What the BBC didn't report is the CEO and CIO still achieved their million £ bonuses for reducing costs. So all good in the end.

[Mordac]

Can we file that under "No Tulip Sherlock" with all the other similar cases please?

[DimPrawn]

Inside the TalkTalk 'Indian scam call centre' - BBC News

TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant.

In 2011, TalkTalk outsourced some of its call-centre work to the Kolkata (Calcutta) office of Wipro, one of India's largest IT service companies.

Last year, three Wipro employees were arrested on suspicion of selling TalkTalk customer data.

Dozens of customers are said to have been affected, and many have lost thousands of pounds as a result of the fraud.

Leigh Day solicitors is representing about 20 people who have between them lost almost £100,000.

Wipro did not respond to requests for comment.

Anyone here using Talk Talk might want to reconsider their provider...