Originally posted by BrilloPad
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Previously on "Why all incident/change management etc. software is crap"
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Originally posted by original PM View PostAll the various methodologies and tools have value.
Where it fails is because no intelligence is used to implement it. The 'process' becomes law even when common sense and logic dictate a different approach.
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Originally posted by NotAllThere View PostI've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.
Interviewing someone the other day.
"What is the difference between an incident and a problem?"
"An incident I understand straight away. A problem I have to think about".
Good answer!
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I'm now using MOF 4.0 (with a bit of COBIT 5 thrown in for good measure) as much as ITIL, and ITIL v2 as much as ITIL 2011.
As long as it works for the client, is what they need and is joined up people aren't interested in where it all comes from.
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Originally posted by SimonMac View PostThe software is usually OK, it's just badly implemented
Quality Center is one good example of something not usually set up properly, often this is because "there wasn't time".
Management are then mystified as to why they cannot get any meaningful reporting out of it.
The, very, same management that had made the decision, that we would just do it that way "for now".
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Originally posted by vetran View PostCompared to what went before in most companies ITIL is a massive improvement.
Just remember the headless chicken prioritising and so on. At least we have a framework that makes sense (ish).
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Compared to what went before in most companies ITIL is a massive improvement.
Just remember the headless chicken prioritising and so on. At least we have a framework that makes sense (ish).
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All the various methodologies and tools have value.
Where it fails is because no intelligence is used to implement it. The 'process' becomes law even when common sense and logic dictate a different approach.
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Originally posted by TykeMerc View PostThat's so true.
Same for the central tenets of ITIL, Prince and any other methodology, they're common sense good practice things, but they're dressed up in so much utter bollocks it's become an industry that obscures its own value.
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Originally posted by SimonMac View PostThe software is usually OK, it's just badly implemented
Same for the central tenets of ITIL, Prince and any other methodology, they're common sense good practice things, but they're dressed up in so much utter bollocks it's become an industry that obscures its own value.
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Originally posted by NotAllThere View PostI've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.
Leave a comment:
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Originally posted by NotAllThere View PostI've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.
Poor workmen and all that.
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