Reply to: Discipline

[MrMarkyMark]

At least she is outside IR35.

Unfortunately she finds it difficult to smile about it currently, although it has clearly worked remarkably well for others

[northernladyuk]

WTF has this got to do with anything?

At least she is outside IR35.

[MrMarkyMark]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

Seeing it has no other relevance.

Do you get yours free

[northernladuk]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

WTF has this got to do with anything?

[psychocandy]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

[SussexSeagull]

They can discipline away but if you don't work for them it has little impact other than they might not use you again.

[northernladyuk]

What on earth did you say in the email?

Are you thinking there's been a terrible misunderstanding about the nature of a Personal Services Company?

[fidot]

What on earth did you say in the email?

[BrilloPad]

I am self employed and work for a company who have contracts with NHS trusts. I recently emailed a NHS manager about more work and stated the email as a "personal note".
The NHS manager has complained to the company with the contract about the email. The company manager has called me to tell me about the complaint and says they will need to follow their complaints procedure which I know nothing about.
Can they do anything about this "personal note"?

Yes they can.

You need to find out about their complaints procedure.

Next time be more careful what you put in an email.

[northernladyuk]

I am self employed and work for a company who have contracts with NHS trusts. I recently emailed a NHS manager about more work and stated the email as a "personal note".
The NHS manager has complained to the company with the contract about the email. The company manager has called me to tell me about the complaint and says they will need to follow their complaints procedure which I know nothing about.
Can they do anything about this "personal note"?

Did you use your personal email address? If so, investigate whether you had a reasonable expectation of privacy and if this has been breached. Put in a subject access request under the Data Protection Act to see the full correspondence about your email. If you suffer a loss from any breach, then take it from there.* If you used your Ltd's email address or your intermediary company's email address, I would not expect you have a reasonable expectation of privacy.





* This may be terrible advice.

[perplexed]

What's a personal note? Did you email trying to get more work from your clients customer?

Does sound like it from the initial description.

[VillageContractor]

What's a personal note? Did you email trying to get more work from your clients customer?

[original PM]

Set up expensive number to call to complain about your company.

[northernladuk]

You are definitely self employed. Not through a Ltd?

I would take a guess their complaint procedures is for permies so won't apply. What they can do though is a supplier review and just get rid of you. You will have a clause about unreasonable behaviour in your contract so they might pull that and walk you. I can't imagine they will be pleased to hear one of their suppliers is trying to poach work from their client.

[cojak]

I am self employed and work for a company who have contracts with NHS trusts. I recently emailed a NHS manager about more work and stated the email as a "personal note".
The NHS manager has complained to the company with the contract about the email. The company manager has called me to tell me about the complaint and says they will need to follow their complaints procedure which I know nothing about.
Can they do anything about this "personal note"?

What does your contract say about complaints?