On hold

[Clare@InTouch]

I always figured you people would have a secret priority number

I wish! Most of the time we get to sit on hold like the general public.

We do have a Batphone number for self assessment queries, and that's useful at tax return time (plus it's staffed by decent staff who actually know what they're talking about some of the time). No such luck for PAYE, CT or VAT though.

[LisaContractorUmbrella]

I always figured you people would have a secret priority number

That would be so cool

[d000hg]

Have you got the funky hold music though? The one that stops every so often, gets your hopes up, then plays a record message from a Scottish lady to tell you that "your call will be answered as soon as possible"?

I often forget why I've called them when I'm on hold so long

I always figured you people would have a secret priority number

[Clare@InTouch]

FTFY

The sad thing is you're sometimes right about that. I'm also the type that walks in a room and totally forgets why.

That's why I wear slip on shoes rather than laces. Far too complicated.

[LisaContractorUmbrella]

Get us a cuppa while you are waiting..... I would ask Clare but it doesn't taste the same with after a hard kick in the nuts.

[LisaContractorUmbrella]

Ok call over - 18 minutes - conclusion "we got it wrong - sorry"

[LisaContractorUmbrella]

I normally block my number and dial their international numbers line...gets through with minimum wait

Great idea

[northernladuk]

Not sure it could be any worse NLUK - 15 minutes and counting Oh no wait someones answered - we are now going trough security And now I'm on hold again

Get us a cuppa while you are waiting..... I would ask Clare but it doesn't taste the same after a hard kick in the nuts.

[LisaContractorUmbrella]

Could be worse, you could have to speak to them, then Talk Talk to sort your phone out and finally Santander to do some business transactions... Covered the top 3 wooden spoon winners in a day.. if your blood pressure could take it...

WOODEN SPOON AWARDS: You branded HMRC's service hopeless and tax boss Lin Homer wouldn't even collect our award | This is Money

Not sure it could be any worse NLUK - 15 minutes and counting Oh no wait someones answered - we are now going trough security And now I'm on hold again

[Alias]

I normally block my number and dial their international numbers line...gets through with minimum wait

[northernladuk]

Yep certainly have - sounds like a demented duck 8 minutes now and no sign of anyone answering - if we ran our businesses like this.....well we wouldn't have one

Could be worse, you could have to speak to them, then Talk Talk to sort your phone out and finally Santander to do some business transactions... Covered the top 3 wooden spoon winners in a day.. if your blood pressure could take it...

WOODEN SPOON AWARDS: You branded HMRC's service hopeless and tax boss Lin Homer wouldn't even collect our award | This is Money

[northernladuk]

I often forget why I've called them by the time I have dialled the number

FTFY

[LisaContractorUmbrella]

Yep certainly have - sounds like a demented duck 8 minutes now and no sign of anyone answering - if we ran our businesses like this.....well we wouldn't have one

[Clare@InTouch]

Have you got the funky hold music though? The one that stops every so often, gets your hopes up, then plays a record message from a Scottish lady to tell you that "your call will be answered as soon as possible"?

I often forget why I've called them when I'm on hold so long

[LisaContractorUmbrella]

to speak to someone at HMR&C - could someone wake me up in a couple of hours