Reply to: PPI Claim company incompetency... how to get revenge?

[StarApple]

its because it was always package sold.. this is the amount you asked for, this is your repayment.. and for this you also get...

That is not true. Some was, but most had the option to "opt out". It is just that the customer did not feel they could as they were told incorrect information or felt if they did not take it they would not get the money.

Most knew they had it. Most just try it on (this was fueled by the 3rd party claims firms as they had nothing to lose and everything to gain) and rightly so as the protection was very poor and a very big money earner for the banks, with hardly any risks for them to pay out. The small print was very heavily weighted in favour of the banks. That should have been the main complaint point in my opinion. Now that it is an equal playing field you cannot buy this "insurance" anymore ...

[StarApple]

The fact is that people do not read the docs placed in front of them. They are already "mind shopping" with the money.

And then there are those who are completely incompetent with money.

If you are really unhappy, report the company to Claims management regulation

There are a few good claims firms out there, but most are not very good and some are cowboys. Like everything in this world.

One you get a reply from the bank and you are not happy with the response, go to the Ombudsman

Don't bother with the FSA even though you can contact them as well, but don't hold your breath as you will not get a response from them as a lowly consumer.

[moggy]

Yeh Yeh. Reckon it was you and you don't want to admit it.... :-)

Must admit I've always thought it strange that people can pay thousands in PPI and not even realise they paid for it. Just shows how many people out there who don't read what they sign....

Then, again there are some right dodgy dealers out there. My Mrs used to work for a bank. They did a staff mortgage (which was crap). The in branch guy got a fellow staff member to sign up for staff rate mortgage even though there was a better rate available (to the general public). Nice one, eh? Person was not impressed when they found out.

its because it was always package sold.. this is the amount you asked for, this is your repayment.. and for this you also get...

[northernladuk]

Yeh Yeh. Reckon it was you and you don't want to admit it.... :-)

Must admit I've always thought it strange that people can pay thousands in PPI and not even realise they paid for it. Just shows how many people out there who don't read what they sign....

Then, again there are some right dodgy dealers out there. My Mrs used to work for a bank. They did a staff mortgage (which was crap). The in branch guy got a fellow staff member to sign up for staff rate mortgage even though there was a better rate available (to the general public). Nice one, eh? Person was not impressed when they found out.

I don't know about how many people don't realise they are paying. I can see why people take it not realising it isn't mandatory and on top of that don't need it though. Digging in to the details the ex took it out on a car finance but it appears that they stipulated he had to take it to get the finance. On top of that the missus being a teacher means it wouldn't have paid out as the cooling down period is shorter than the pay she would have got for being off sick or something so a bit of a double whammy of fail. Why they didn't do anything about it at the time is a bit strange but I thought it wise not to question

[psychocandy]

I was waiting for something like that lol. It isn't me, it's my partner from days well before me. Was just easier to word as if I was involved. Complex enough as it was.

Yeh Yeh. Reckon it was you and you don't want to admit it.... :-)

Must admit I've always thought it strange that people can pay thousands in PPI and not even realise they paid for it. Just shows how many people out there who don't read what they sign....

Then, again there are some right dodgy dealers out there. My Mrs used to work for a bank. They did a staff mortgage (which was crap). The in branch guy got a fellow staff member to sign up for staff rate mortgage even though there was a better rate available (to the general public). Nice one, eh? Person was not impressed when they found out.

[northernladuk]

NLUK - so you took out a loan or whatever without realising you were paying for PPI?

Not like you. Perhaps you need an accountant to look after your personal financial affairs too? :-)

I was waiting for something like that lol. It isn't me, it's my partner from days well before me. Was just easier to word as if I was involved. Complex enough as it was.

[psychocandy]

NLUK - so you took out a loan or whatever without realising you were paying for PPI?

Not like you. Perhaps you need an accountant to look after your personal financial affairs too? :-)

[northernladuk]

Shame, you hear these stories about the power the consumer can wield and all the laws people don't know about and the like. Thought it would be interesting to have a go. Have to just chill me beans and move on.

[northernladuk]

Are you sure you're cut out to make an insurance claim ;-)

There is of course far call you can do about it. Though I can pass on freddy the torches' phone number if you want.

Well no hence using someone to do it for us but I fail at that as well it appears

[BolshieBastard]

Ok, posting this as I am particularly narked right now but when I am feeling less vindictive it probably won't be an issue but here we go....

Engaged PPI company to sort through a ton of paperwork as there is something in there. CBA to sort it so let them do what they say.
Engage them, sign the letters of authority etc. Fine and dandy.
Forget all about it for about 6 months until we find paperwork so start leaning on PPI company.
After that it is just a sorry tale of pure incompetence from the PPI company who either haven't done anything out it or chased it. They ask us for 2 forms of ID which is the last straw. 10 months down the line now.
Phone the bank that gave us the loan and they advise us that the proper process for authority was never completed 8 months ago so nothing has been done... At this point I am ****ing livid. Bank bloke was really nice and said sod them, do it yourself. Starts the ball rolling on the PPI claim. 2 minutes of work the PPI people didn't do in a year....

So.... Time to nail the PPI company to the wall... but how best to do it.

Is there anything a consumer can do about a company that has failed in it's duty after spending a considerable amount of time chasing them on the phone or by letter? Obviously we will sack them so they won't get a penny but does that mean I have no rights to charge them for anything. I haven't lost anything but time so don't think I can claim money back from them?

I am in the mood to spend sometime having a go at them just out of interest to see what happens but obviously won't bother if I don't have any rights.

Maybe tomorrow I will have moved on but just interested to know.

Why stress yourself having a go at or getting revenge?

Let it go, breathe easily and calmly. Get the money and chilax. It really isnt worth getting stressed about.

You could report the company to the FSA Ombudsman but that's about as far as it goes imo.

[ASB]

It doesn't really mention anything about what to do when they demonstrate utter incompetence..

Oh hang on, I see what you did there... You cheeky monkey.

Are you sure you're cut out to make an insurance claim ;-)

There is of course far call you can do about it. Though I can pass on freddy the torches' phone number if you want.

[northernladuk]

What does your contract with the claim company say?

It doesn't really mention anything about what to do when they demonstrate utter incompetence..

Oh hang on, I see what you did there... You cheeky monkey.

[moggy]

What does your contract with the claim company say?

[Nathan SJD Accountancy]

...I usually find the line " are you paid enough for me to take this out on you or would you like to put me onto your boss" gets me a fair way

Haha...

[LisaContractorUmbrella]

Am sure they shouldn't but they aren't allowed to ring me up out of the blue with an automated message or spam me but they do. They can do what they want as long as I have my house in order and get my cash... but in this case I haven't so want to extract a bit of consumer revenge... but alas so far it is looking like all I can do is wake up tomorrow and forget about them now I am going direct.

Consumer revenge is tricky - I find seeing how close I can get to the man at the top is quite therapeutic - I usually find the line " are you paid enough for me to take this out on you or would you like to put me onto your boss" gets me a fair way