Is it normal for my accountant to ignore me

[Tomo1971]

Im a client of one the firms who have responded to this thread and I have sent in a couple of email enquires to them that were either ignored or only partly answered.

However, we are all only human I guess.

[northernladuk]

Must just be you

Obviously doesn't know me very well then

[Clare@InTouch]

Anyone else get a friend request from samiyer??

Must just be you

[northernladuk]

Anyone else get a friend request from samiyer??

[samiyer]

Its beyond normal

Under the normal circumstances, The act is quiet abnormal for any accountant, or for that matter any service provider , Just cannot do this!!! all you have to do is move on to a new one.

[Lewis]

I'm with Nixon Williams - they respond same day without fail

[Jeremiah@RHJAccountants]

I had an accountant and I have just stopped paying him after he said he'd setup payroll but never did. He also ignored an email and didn't recognise my name on the phone.

So I tried to get another accountant and they too have ignored my email and haven't called back when they said they would.

Maybe I am overreacting but is this normal for accountants to do this? Perhaps they just deal with everything at the end of the year. Idk.

I would contact a few accountants and see which ones get back to you in a reasonable time.

Also i would reccommend going for an accountant with unlimited contact via phone, e-mail or meetings as these tend to be much better if you want an ongoing service.

[Safe Collections]

I had an accountant and I have just stopped paying him after he said he'd setup payroll but never did. He also ignored an email and didn't recognise my name on the phone.

So I tried to get another accountant and they too have ignored my email and haven't called back when they said they would.

Maybe I am overreacting but is this normal for accountants to do this? Perhaps they just deal with everything at the end of the year. Idk.

If our accountant was as lax as yours sounds they would be gone, immediately. Business is difficult enough without receiving shoddy service from suppliers.

Are these High Street accountants?

[northernladuk]

Did someone say something?

[Nixon Williams]

Maybe I am overreacting but is this normal for accountants to do this? Perhaps they just deal with everything at the end of the year. Idk.

If your accountant is of the traditional 'high street' variety, then they are generally geared up to provide an annual service, rather than the monthly, ongoing service that most contractor accountants offer.

There are exceptions to the above but that is my general observation after all these years.

Alan

[Alan @ BroomeAffinity]

From what I can tell from anecdotal evidence, its probably not "normal" for them to ignore you but it certainly isn't unusual. Speak to a couple of colleagues and get some referrals. Then go deal with someone who will commit to replying to emails etc within their SLA.

(Don't beat him up too much for not recognising you on the 'phone though. Its not always easy if you have a lot of clients. I don't recognise a lot of my clients when I speak to them but I am clearly much better at hiding it than your guy)

[Clare@InTouch]

I think you've just been unlucky! Try a few well known ones, they should be more concerned about response times and good service.

[Sally@InTouch]

I had an accountant and I have just stopped paying him after he said he'd setup payroll but never did. He also ignored an email and didn't recognise my name on the phone.

So I tried to get another accountant and they too have ignored my email and haven't called back when they said they would.

Maybe I am overreacting but is this normal for accountants to do this? Perhaps they just deal with everything at the end of the year. Idk.

Not in my opinion, end of the tax year or not. If they say they are going to do something, then they should!

[CodeCobbler]

I had an accountant and I have just stopped paying him after he said he'd setup payroll but never did. He also ignored an email and didn't recognise my name on the phone.

So I tried to get another accountant and they too have ignored my email and haven't called back when they said they would.

Maybe I am overreacting but is this normal for accountants to do this? Perhaps they just deal with everything at the end of the year. Idk.