Originally posted by fonejacker
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- we've heard a lot of people say the guaranteed response times were a farce. Many times they'd get a response "thanks for your question, we'll look into it and come back to you"...it's a response within a short time so ticks the box, but doesn't really help.
- it's not as black and white as that. Firstly the term "accountant" doesn't mean anything. Are they qualified with many years experience within the contractor sector? Or are they a junior minion who can do basic processing but not much else? The support team around the person answering the questions is massive. I think sometimes clients wrongly believe "their accountant" does everything, but typically there'll be many others behind the scenes. Of course you don't want a firm who are struggling to cope with their existing client numbers, but I don't feel that you can really compare firms based on a metric of clients:accountant.
OP - I kinda agree with Fred Bloggs. Much of what you're asking isn't relevant IMHO, but best of luck with it.
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