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Had a fraud prevention call on Monday evening after placing an order for a forthcoming book with an American firm. Some robot listed various transactions, I confirmed they were legit, and the robot signed off saying my card would be unblocked within 15 minutes.
Just tried to use my card in Sainsbury's, and it was blocked
Tried calling again, and the fecking robot included the Sainsbury's transaction as a successful one in its list this time! And there's no option to speak to a human!
Had a fraud prevention call on Monday evening after placing an order for a forthcoming book with an American firm. Some robot listed various transactions, I confirmed they were legit, and the robot signed off saying my card would be unblocked within 15 minutes.
Just tried to use my card in Sainsbury's, and it was blocked
Tried calling again, and the fecking robot included the Sainsbury's transaction as a successful one in its list this time! And there's no option to speak to a human!
Phone First direct..... They are the only bank I've never had a problem with including some very strange requests....
Just got off the phone with the fraud prevention team, who discovered that my card hadn't been automatically unblocked on Monday, but had been by my second call to the robot this evening, just before I spoke to them
Quite amusing to hear the chap briskly assuring me that my card wasn't blocked, suggesting a problem at Sainsbury's end, starting to read out the date and time it was unblocked, suddenly trailing off in confusion as he realised it was ten minutes ago...
And then profuse apologies for any embarrassment caused, etc.
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