Originally posted by Bunk
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I once ordered a telephone line, just a telephone line, from BT. They sent a nice letter thanking me for ordering the phone line and broadband 
. I phoned up and told them I didn't order broadband and they said "Fine, no broadband".
The phone line got connected, everything was fine and then I tried to order broadband from Be. "There's already broadband on the line" they told me. "Can't be", I said, "I've only just got the line connected". "Nope, definitely got BT broadband on there" they told me. I was starting to
by this point.
It became apparent that BT had cancelled the payment for broadband but not the actual broadband connection so it was blocking the line. I called them to explain but, because I wasn't paying for it, they claimed I didn't have it. I was at this point.
After several months(!) of this nonsense I managed to get someone to disconnect a non-existant broadband connection so I could order it from the provider I wanted. During this time I spent many hours on hold with BT, got disconnected many times and even got connected to an incoming call from another customer! Needless to say, if I can possibly avoid having anything to do with BT I will do.
So, in conclusion RC, it's not just you this sort of thing happens to. It still makes me even now.
. I phoned up and told them I didn't order broadband and they said "Fine, no broadband". The phone line got connected, everything was fine and then I tried to order broadband from Be. "There's already broadband on the line" they told me. "Can't be", I said, "I've only just got the line connected". "Nope, definitely got BT broadband on there" they told me. I was starting to
by this point. It became apparent that BT had cancelled the payment for broadband but not the actual broadband connection so it was blocking the line. I called them to explain but, because I wasn't paying for it, they claimed I didn't have it. I was
at this point. After several months(!) of this nonsense I managed to get someone to disconnect a non-existant broadband connection so I could order it from the provider I wanted. During this time I spent many hours on hold with BT, got disconnected many times and even got connected to an incoming call from another customer! Needless to say, if I can possibly avoid having anything to do with BT I will do.
So, in conclusion RC, it's not just you this sort of thing happens to. It still makes me
even now.
Surely not?
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