RBS/NatWest IT Down

[sasguru]

Whatever the source of the problem, the real culprit is ultimately the CEO.

[SimonMac]

Whatever the source of the problem, the real culprit is ultimately the ex-CEO.

FTFY

[Mich the Tester]

Root cause analyses.

Root cause analysis 1
batch run failed-->due to mistake in UK--->>due to complex batch running process---due to management tool choice--->due to crap management

Alternative root cause analysis;
batch run failed-->due to mistake in UK--->>due to lack of support and too much overwork--->>due to crap management

Alternative root cause analysis 2;
batch run failed-->due to mistake in India --->>due to lack of experienced operators --->>due to crap management

[CoolerKing]

Yep, from one of the blokes who was there:



I actually know what the problem was, how it was caused and why it happened, in fact searching the web will tell you that it was not due to outsourcing to India although some of the support was and this partially caused the problems with spotting the problem and getting the systems back. The initial problem was in the UK...

I would watch what you are saying buddy.

I can give you the name of the Indian chappy responsible.

Have 20yr mainframe experience across all the financial institutions in Edinburgh with the incestuous network to boot.

Retract what you are saying or I will have you on toast!

[NickFitz]

I can give you the name of the Indian chappy onto whom the UK people have cunningly shifted the blame for their epic fail.

FTFY

[sasguru]

I can give you the name of the Indian chappy responsible.

Retract what you are saying or I will have you on toast!

What, there's one Indian chappy responsible for all this?

And how exactly will you have Darmstadt on toast??

You seem like a bit of a cretin to me.

[SueEllen]

Since when has facts ever got in the way of a General Thread!?

I like the news this morning how people were bemoaning they they couldn't pay rent, or wages due to the down turn, who the **** leave it till 21:00 to pay their wages! The jurnos were no better, watching Eamonn Holmes as the same question over and over again expecting a different answer, or in fact expecting any kind of decent answer from RBS PR woman

The PR woman promised on the beeb that those who couldn't get their shopping discounts will be compensated.

[CoolerKing]

Root cause analyses.

Root cause analysis 1
batch run failed-->due to mistake in UK--->>due to complex batch running process---due to management tool choice--->due to crap management

Alternative root cause analysis;
batch run failed-->due to mistake in UK--->>due to lack of support and too much overwork--->>due to crap management

Alternative root cause analysis 2;
batch run failed-->due to mistake in India --->>due to lack of experienced operators --->>due to crap management

Losing a backup CA7 schedule, monumental incompetence, accountability resided in one area. They had shipped all their UK CA7 experts months before, I know, I played Tennis with one of them.

[Mich the Tester]

Losing a backup CA7 schedule, monumental incompetence, accountability resided in one area. They had shipped all their UK CA7 experts months before, I know, I played Tennis with one of them.

So a person who was not (yet) competent to do the job was given the responsibility of doing the job. Accountability then does indeed reside in one area; management.

[sasguru]

Losing a backup CA7 schedule, monumental incompetence, accountability resided in one area. They had shipped all their UK CA7 experts months before, I know, I played Tennis with one of them.

So you're saying a business-critical area of the business has been outsourced to India with no management oversight from the UK?