RBS/NatWest IT Down

[CoolerKing]

What, there's one Indian chappy responsible for all this?

And how exactly will you have Darmstadt on toast??

You seem like a bit of a cretin to me.

When you get down to the granularity of operations, there usually is only one Indian chappy responsible, that how their culture works.

Dafty, been working with outsourcers and off shoreres since mid 90's and ever since they tried to dummy us with an automatic millennium bug detector that could scan code and identify all bugs which later turned out to be banks and banks of students eyeballing code on a screen I just have to laugh......This Indian service provider is now a major player in the market, unfknbelievable!!

[CoolerKing]

So a person who was not (yet) competent to do the job was given the responsibility of doing the job. Accountability then does indeed reside in one area; management.

Correct.

The whole of THE RBS mgt right up to Hester were responsible for shipping 11UK jobs over to East.

Big monumental mistake and this is only the beginning.

Having also worked 6yrs for Lloyds and witnessing the cr@p being put into production by India, its only a matter of time....Tick Tock

[sasguru]

When you get down to the granularity of operations, there usually is only one Indian chappy responsible, that how their culture works.

Well when you get down to "granularity of operations" anywhere there's usually only one chappy responsible.
How is this the fault of the outsourcer (who may or may not be incompetent) and not RBS management?

In case there's any doubt I'm not suggesting that this isn't an Indian cockup, it may well be, but the root fault lies with RBS management. Scapegoating the Indians only allows the millionaire execs to escape the blame while they trouser their bonuses.

[Mich the Tester]

When you get down to the granularity of operations, there usually is only one Indian chappy responsible, that how their culture works.

Dafty, been working with outsourcers and off shoreres since mid 90's and ever since they tried to dummy us with an automatic millennium bug detector that could scan code and identify all bugs which later turned out to be banks and banks of students eyeballing code on a screen I just have to laugh......This Indian service provider is now a major player in the market, unfknbelievable!!

So British managers chose to outsource the job to that service provider, knowing that one person will be left to do a critical job on his own without the necessary training, back-up, support or management oversight; that's a management failure and it's very disingenuous to blame the one guy on his own for the problem. In fact it's appalling to blame the operative because it reinforces the image many people have of Western senior management; pushing all the rewards upwards and all the risks downwards. It's in our culture.

[CoolerKing]

Well when you get down to "granularity of operations" anywhere there's usually only one chappy responsible.
How is this the fault of the outsourcer (who may or may not be incompetent) and not RBS management?

How far do you want to go with this mate?

If somebody can get hold of internal documentation of a Hester transcript from a speech in Singapore detailing the transfer of operations from UK to East and have them published on front page of National Newspaper (British jobs for Bombay workers) using political Holyrood contacts and pretty sure putting a blowhard on toast wouldn't be too difficult....

[CoolerKing]

So British managers chose to outsource the job to that service provider, knowing that one person will be left to do a critical job on his own without the necessary training, back-up, support or management oversight; that's a management failure and it's very disingenuous to blame the one guy on his own for the problem. In fact it's appalling to blame the operative because it reinforces the image many people have of Western senior management; pushing all the rewards upwards and all the risks downwards. It's in our culture.

Check previous posts.
Responsibility goes right up to the account holders and benefactors of producing cost saving figures on the budget sheets irrespective of the crap computer systems that are now in the hands of a culture that have no affinity with UK and owe this country nothing.

Too many times had Indians offshoreres over here to train up for 3rd level support only for them to jump ship soon as they went home such is the competition over there its the only way to step up the ladder.

Experience tells me if you are working with an outsourcer who has been with company for 2yrs then they have no interest in IT and are awaiting on a vacancy in their real career or they are SH*T.

[sasguru]

How far do you want to go with this mate?

If somebody can get hold of internal documentation of a Hester transcript from a speech in Singapore detailing the transfer of operations from UK to East and have them published on front page of National Newspaper (British jobs for Bombay workers) using political Holyrood contacts and pretty sure putting a blowhard on toast wouldn't be too difficult....

Your incoherent and rambling sentences make it hard to see what your point is.

[Mich the Tester]

Check previous posts.
Responsibility goes right up to the account holders and benefactors of producing cost saving figures on the budget sheets irrespective of the crap computer systems that are now in the hands of a culture that have no affinity with UK and owe this country nothing.

Too many times had Indians offshoreres over here to train up for 3rd level support only for them to jump ship soon as they went home such is the competition over there its the only way to step up the ladder.

Experience tells me if you are working with an outsourcer who has been with company for 2yrs then they have no interest in IT and are awaiting on a vacancy in their real career or they are SH*T.

I don't have an issue with outsourcing per se; it's a reality and we all have to deal with it. In fact a lot of the work we do in western Europe is to maintain or build systems that are used in other parts of the world. What I DO have a problem with is when cultural differences are not taken into account by management and so the outsourced work isn't properly managed, and I cannot stand this management culture of shifting blame down the chain, whether the chain goes to Britain, somewhere on the continent or India.

[sasguru]

"Responsibility goes right up to the account holders and benefactors of producing cost saving figures on the budget sheets irrespective of the crap computer systems that are now in the hands of a culture that have no affinity with UK and owe this country nothing."

Speak English, boy.

[darmstadt]

I would watch what you are saying buddy.

I can give you the name of the Indian chappy responsible.

Have 20yr mainframe experience across all the financial institutions in Edinburgh with the incestuous network to boot.

Retract what you are saying or I will have you on toast!

Go on then...Put your mouth on the line, publish this all on an open forum, let the press know, let the shareholders of RBS know. You know it means sense...





(Only 20 years? I have rather a lot more than that including working with, and for, CA and quite a few UK banks and still provide consultancy to one or two...)