Is the service any better where you are now?
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Lloyds TSB the T must stand for Tulipe
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I think RBS are a good bit better to be honest, they put me into private banking straight away so I think that will account for an increase in service anyway but they do have a higher level of service.Comment
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I now recall what the initial charge was that made me go into the branch, I had set up automatic payments to pay off the max of my credit card, after I had got a new card I missed a payment, they were arguing that I had to set up the payments again for the new card. Chancers.Comment
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Originally posted by The Spartan View PostIs the service any better where you are now?
Bar hsbc trying to do a business banking review and the new £5.50 a month charge its been painless. and I've always been able to speak to someone at first direct to fix my problem even including mortgages at reasonable hours (say 7:30pm).merely at clientco for the entertainmentComment
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HSBC here for business as well as personal account. Other half's personal account is HSBC as well. Never had any issues for the last 5 years I have been with them, apart from an occasional fraud call on the credit card, but that's different matter.I am Brad. I do more than the needful and drive the market rates up by not bobbing my head.Comment
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Originally posted by The Spartan View PostThat is bizarre, I guess they're customer service could with a complete overhaul. Even when I explained the to the Fraud team that I had complied with their original instructions they still didn't care that they had issued me the wrong instructions to begin with.
They blocked the cheque as they said they didn't see any id when I paid it in, of course I strongly remember they never asked me
I don't think it's deliberate, I just think some of the staff are very ignorant of the regs and a bit stupidDoing the needful since 1827Comment
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Ugh terrible, I've still no access to my account even though they were faxed the information they needed yesterday from Natwest as apparently they don't do email it must be too forward thinking for them. I can't wait to hear back about my complaint
So I ring them up and ask them why the account is still block and it appears both people I spoke to yesterday are now out of the office on leaveLast edited by The Spartan; 20 August 2013, 09:17.In Scooter we trustComment
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After paying a quarterly dividend once, Lloyds called me to book an appointment with the Private Banking department.Comment
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I personally could not stand it with Lloyds the way the sales team obviously got flagged when large sums were moved into your accounts and they would call you trying to get you to go in.Comment
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Originally posted by zeitghostYou need ID to pay in a cheque.
How bizarre.
The world's gone mad.
And I'm quite sure it's not me.
It’s not just me… when I am in bank queues there are often other people having similar difficulties but I haven’t seen one customer protest."A people that elect corrupt politicians, imposters, thieves and traitors are not victims, but accomplices," George OrwellComment
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