Lloyds TSB the T must stand for Tulipe

[The Spartan]

Is the service any better where you are now?

[minestrone]

I think RBS are a good bit better to be honest, they put me into private banking straight away so I think that will account for an increase in service anyway but they do have a higher level of service.

[minestrone]

I now recall what the initial charge was that made me go into the branch, I had set up automatic payments to pay off the max of my credit card, after I had got a new card I missed a payment, they were arguing that I had to set up the payments again for the new card. Chancers.

[eek]

Is the service any better where you are now?

I use hsbc for business banking, first direct for personal banking.

Bar hsbc trying to do a business banking review and the new £5.50 a month charge its been painless. and I've always been able to speak to someone at first direct to fix my problem even including mortgages at reasonable hours (say 7:30pm).

[tranceporter]

HSBC here for business as well as personal account. Other half's personal account is HSBC as well. Never had any issues for the last 5 years I have been with them, apart from an occasional fraud call on the credit card, but that's different matter.

[amcdonald]

That is bizarre, I guess they're customer service could with a complete overhaul. Even when I explained the to the Fraud team that I had complied with their original instructions they still didn't care that they had issued me the wrong instructions to begin with.

I can beat that, it took them ages to set up online banking for my account, so to pay myself a dividend I used an old fashioned cheque

They blocked the cheque as they said they didn't see any id when I paid it in, of course I strongly remember they never asked me

I don't think it's deliberate, I just think some of the staff are very ignorant of the regs and a bit stupid

[The Spartan]

Ugh terrible, I've still no access to my account even though they were faxed the information they needed yesterday from Natwest as apparently they don't do email it must be too forward thinking for them. I can't wait to hear back about my complaint

So I ring them up and ask them why the account is still block and it appears both people I spoke to yesterday are now out of the office on leave

[sirja]

After paying a quarterly dividend once, Lloyds called me to book an appointment with the Private Banking department.

[minestrone]

I personally could not stand it with Lloyds the way the sales team obviously got flagged when large sums were moved into your accounts and they would call you trying to get you to go in.

[Paddy]

You need ID to pay in a cheque.

How bizarre.

The world's gone mad.

And I'm quite sure it's not me.

I have had that twice this year with Santander (ID for paying in cheques). I refused to give ID on principle. They spent 20 minutes on the ‘phone to HQ and while doing so they asked me to sit down. Again I refused because I wanted hold up the queue while making the maximum fuss. After an augment about money laundering (my own HSBC cheque for £300.12) they gave in.

It’s not just me… when I am in bank queues there are often other people having similar difficulties but I haven’t seen one customer protest.