Originally posted by Slumdog
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For instance, last year I saw a firm with 10 year long relationship with another company destroy it in a single phone call by refusing to negotiate over a very small (but poorly implemented) piece of work. Yes it resulted in that invoice being paid in full but all subsequent work went elsewhere.
As for eastern Europeans I think you'll have to find someone else to attack them. The ones I've met are as least as good as the locals if not better.

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