Originally posted by doodab
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Thinking of taking Sony to small claims court, if I lose will I be liable to pay....
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The proud owner of 125 Xeno Geek Points -
sony complaint service
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watchdogAlways forgive your enemies; nothing annoys them so much.Comment
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You might get your £400 but youll never work in the laptop repair business again."A life, Jimmy, you know what that is? It’s the s*** that happens while you’re waiting for moments that never come." -- Lester FreamonComment
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Originally posted by vetran View Postsony complaint service
citizens advice
trading standards
sony's forums
other consumer boards
watchdog
Its going to be a long process, although I'm worried about what happened with the guy in this thread with Honda. I hope video evidence is admissible in a small claims court and the jpegs that they e-mailed me with the damage that they created when the laptop was in their possession.
thanks for the advice everyone. The worst thing is dealing with random Sony Representatives who I think are based in a Morroco call centre. Some tell you anything to fob you off, they are hard to understand sometimes with their spoken English.
Teleplan in the UK do the actual repair work for Sony and I think they are based down south somewhere, when asked to give a report on the damage they just send screen shots with the words pressure marks on them, I ask for more detail and they give nothing. they just give a stock answer using a clause/catchphrase that makes the component problem look to be out of the scope of warranty.Comment
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You're just going to have to work the system. So far you're just talking to drones. You need to get to the level where people actually have the power to make the decision.
Originally posted by Spacecadet View Post...Pop along to the flagship store on a Saturday afternoon... and tell them to take their tulip back...
While Sony laptops look lovely, my experience is that the build quality lacks. I stick now to Acers that last forever (and if they don't are usually easy to repair yourself).
Originally posted by sbakoola View Post...I hope video evidence is admissible in a small claims court and the jpegs that they e-mailed me with the damage that they created when the laptop was in their possession.
...Down with racism. Long live miscegenation!Comment
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Let me google that for you
Sounds like it's been a problem for a while. I'd get twattering about how useless it is.Comment
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Originally posted by Old Greg View PostDid you buy it direct from Sony or from a retailer?Comment
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This is a tricky one isn't it. I sent a Laptop in for repair a year ago, never again, they broke it when they opened it up and made a real hash of the repair. Basically they simply f***ed it up completely putting in a new Mother board which probably wasn't compatible with something, so it started crashing until it became completely unusable.
Anyway you have my sympathy I can well imagine some hamfisted repair bod broke your screen as well.
Difficult to prove though, the video helps. I just gave up to be honest, I bought a new cheap one.
Probably a good idea to use a repair shop round the corner run by someone you can talk to and let them handle it. I think these repair centres employ badly paid staff who can't be bothered.I'm alright JackComment
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You can never beat Sony in court. The law is rigged. Better off badmouthing them in all possible web forums. Make sure you use anon proxies from Iran. Legal disclaimer: of course I would never do that...<Insert idea here> will never be adopted because the politicians are in the pockets of the banks!Comment
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