moben kitchens

[scooterscot]

Might be worth checking for your deposit

Thanks people..


That us in a nutshell...

1314 Moben Kitchens
Total claims:6 deposit refund » 13.3.09 yes 14/03/2009 0


Ordered a Moben kitchen on 31st Dec for fitting late March 2009.Paid 25% deposit of £3136
During late Feb a friend had a kitchen installed by Moben & the quality of product and installation was very poor.Definitely not worth the expectations we were given when sold that Moben were the leaders in their field
We decided to cancel our order & requested a deposit refund.Following 2 letters to them ,it took them nearly two weeks to call & say no as we were past the 7 days cooling off. We feel that the condition is unfair in requesting us to forfeit such a large deposit considering that other than design no work had been carried out by Moben.
I am awaiting receipt of their position in writing and planning to go to small claims court.
I would certainly NOT recommend Moben for their quality or customer service.
The Regional Manager who took the original call and rang yesterday was arrogant and very bullying - many people would have been extemeyl intimidated by him

The 7 days is way off, the surveyor did not appear until 2 weeks later after the point of sale so we had no idea what the kitchen would look like!

I've called the credit card people to dispute the money, next step small claims... I was victorious in my last claim.


I think local joiner and Wicks furniture is the way to go from what I'm hearing...

[churkus]

are they very affordable? I did check out their website and it was too good to be true

Yes, very affordable. Mine was about 18 units, worktops, sink (crap too small bought a big one from ikea), plinths cornices etc £1200 delivered.. I opted for the standard shaker beech style units, and they are actually pretty good quality, not solid wood, but not tacky and lightweight either.

You just need to be willing to travel to Oldham to pickup any bits that arent delivered (from what Ive seen, they either deliver too much (better) or too little).

ps they go under the name kitchendreamsdirect now.

[Clippy]

Re: Kitchens Direct

If this is the one I am thinking of, Google for 'Vance Miller' before you use them!

[norrahe]

Re: Kitchens Direct

If this is the one I am thinking of, Google for 'Vance Miller' before you use them!

if only i'd known that back in 2000

[churkus]

Re: Kitchens Direct

If this is the one I am thinking of, Google for 'Vance Miller' before you use them!

yep the same!. despite all the negative stuff, I dont think theyre con artists, just disorganised as a company.