Change Manager

[NotAllThere]

According to Scott Adams, during a down turn a lot of management consultants were made redundant. They hung around on street corners calling out "got any spare change". This rapidly reduced to "spare change?", and finally, and critically, just to "change".

This sparked a neuron in one ex-management consultant, and so the change management industry was born.

[George Parr]

That I completely agree with - problem is (in my humble and naive opinion) it so often just becomes a paperwork exercise - a process which adds cost but no value.

Fair comment, I have seen companies that go through the motions as in the way you mention, just to say they are ITIL aligned and look good on paper.

[Andy2]

its a non-job. A Change manager has nothing to do .
He spends his time wandering from developers to dba to business users and prepares a list of day's changes. Atleast that's what I observed at many clients.

[cojak]

its a non-job. A Change manager has nothing to do .
He spends his time wandering from developers to dba to business users and prepares a list of day's changes. Atleast that's what I observed at many clients.

What's Incident Management like at those places? I'll bet that the Service Desk is swamped most of the time...

[original PM]

What's Incident Management like at those places? I'll bet that the Service Desk is swamped most of the time...

Don't even get me started - as already said we have quite an intense change management process in place here however the incident management is carp.

For example a db server keep running out of space causing downtime

the tech services team simply keep repeating the same process of deleting 4 days back up files thus freeing up enough space to last for about 10 days until the whole thing happens again.

some pointless melon farmer is going to be wearing those damn server blades when I get back to head office

and indeed and also

[Naaarwich]

And neither do you, my good man...

You'd make a better Release Manager than a Change Manager* if you don't know the difference between a Change Manager and a Project Manager.

They have overlapping skills and one can do the job of the other if they are trained, but they are not simply interchangeable.

*Service Management Change Manager is what I'm talking about and I think that's what the agents are talking about as well. The OP is probably thinking of a Business Change Manager - but the above statement still applies...

You obviosly havent seen the job specs for the roles I was referring to and I can tell you that they were standard PM roles.

[George Parr]

Don't even get me started - as already said we have quite an intense change management process in place here however the incident management is carp.

For example a db server keep running out of space causing downtime

the tech services team simply keep repeating the same process of deleting 4 days back up files thus freeing up enough space to last for about 10 days until the whole thing happens again.

some pointless melon farmer is going to be wearing those damn server blades when I get back to head office

and indeed and also

Have a word with the problem manager, he'll get it sorted.