Originally posted by RichardCranium
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I remember how, from the early Eighties to the mid/late Eighties, there was quite a change in the attitude of people at the DoE signing office, as it then was. Early in the decade they had the attitude that you were just some kind of low-life who was stealing their money. (They weren't like that if you were a student signing on in the holidays, as was then allowed, but you could see the way they treated other people. The dole office staff in Boys from the Blackstuff were absolutely true to life.)
As more staff had to be employed to cope with the increase in unemployment, those types became outnumbered by people, often graduates, who were working there because it was the only job they themselves had been able to find. As a rule, they'd finally bitten the bullet and taken the job after about a year on the dole, so they knew life on both sides of the counter. They tended to be much more sympathetic and realistic about claimants' situations, and usually did their best to help people cope with the Kafkaesque bureaucracy.
If an intelligent and educated individual such as RC has these problems with the numpties and their system, imagine what it's like for the poor sods further down the food chain of society - the ones who struggle to write a note to the milkman or to read the back of a cereal packet
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