I went for a windows mobile phone on the Vodafone Business tarrif, I went through a Vodafone High Street shop (which deals with business users), on my business headed paper AND THE VODAFONE SIGNED / DATED AGREEMENT they included in writting a 5GB internet usuage tarrif for an extra £20 / month. Just today I called up the Vodafone business tarrif people and they told me that
this service was a) not available on this line of business phone and b) it was certainly not active on my phone. This meant that I still only had the 500MB / month limit instead of the 5 GIG monthly limit on this new phone.
Had I not discovered this early enough they would have just charged me 50p / minute per 1MB !!!! if I had gone over the 500MB limit, (so I've stopped using the internet on the phone).
I would have never gone with Vodafone had I known that the 5Gig data limit was not available.
Now I have the agreement in writing, I've called up the Business Tarrif people and they just say 'go back to the shop and complain', I've contacted the
Vodafone Newbury Director of Complaints office and they just stated 'go talk to Vodafone business'.
What should I do now ? It will be only 9 days since the purchase of the phone and I want to keep my number. Should I go back to the Vodafone shop and demand a contract termination ? am I within my rights ? or should I write to the Ombudsman right away ?
Not only did they not connect me with the 5 Gig data limit, they failed to register me for insurance (!) given that its AGAIN, WRITTEN ON THE SIGNED AND DATED VODAFONE AGREEMENT AND THE RECEIPT !!!!
this service was a) not available on this line of business phone and b) it was certainly not active on my phone. This meant that I still only had the 500MB / month limit instead of the 5 GIG monthly limit on this new phone.
Had I not discovered this early enough they would have just charged me 50p / minute per 1MB !!!! if I had gone over the 500MB limit, (so I've stopped using the internet on the phone).
I would have never gone with Vodafone had I known that the 5Gig data limit was not available.
Now I have the agreement in writing, I've called up the Business Tarrif people and they just say 'go back to the shop and complain', I've contacted the
Vodafone Newbury Director of Complaints office and they just stated 'go talk to Vodafone business'.
What should I do now ? It will be only 9 days since the purchase of the phone and I want to keep my number. Should I go back to the Vodafone shop and demand a contract termination ? am I within my rights ? or should I write to the Ombudsman right away ?
Not only did they not connect me with the 5 Gig data limit, they failed to register me for insurance (!) given that its AGAIN, WRITTEN ON THE SIGNED AND DATED VODAFONE AGREEMENT AND THE RECEIPT !!!!
shop taking your phone with you and explain to the oik that serves you that unless they comply with the contract you are ramming in his face you will return the phone forcibly via an orifice that he might not reeasonably be expecting!
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