Reply to: Vodafone Duped me ! advice needed.

[Churchill]

The problem was that the data allowance on the basic package was only 500MB and given that say accessing bbc.co.uk and say spill.com (movie review site) main pages. (plus one more bbc page) takes up about 1.8MB on Skyfire browser without playing video or audio then that was not good enough. I knew this before I took out the package with the 5 GIG. He Wrote down 5 GIG data on the agreement, I have him on tape stating this (didn't trust them due to what peoplesoft guy was telling me), I even wrote this down on the company headed letter which they asked me to provide them with stating exactly what I wanted.

Top and bottom of it is a) he didn't set me up with Insurance (as stated and signed for in the agreement / receipt). this has been rectified by someone over the phone b) there is no 5 GIG "Mobile Broadband" on mobile service on the phone only the 500MB data limit. They would have allowed me to sleep walk into an extortionate bill had I not realised this.

I asked him about 7 times whether or not he could do the 5 GIG on the phone on several different meetings in the shop and he conferred with others and the answer was 'yes' in his shop and it was also 'yes' in several other shops in and around London via different staff.

I'm going into the shop today to see WTF is going on.

Hallelujah!

Anyway, sounds to me like you've experienced either an overzealous salesman or someone who hadn't got a clue. The problem I think is definitely at point of sale.

[eliquant]

The problem was that the data allowance on the basic package was only 500MB and given that say accessing bbc.co.uk and say spill.com (movie review site) main pages. (plus one more bbc page) takes up about 1.8MB on Skyfire browser without playing video or audio then that was not good enough. I knew this before I took out the package with the 5 GIG. He Wrote down 5 GIG data on the agreement, I have him on tape stating this (didn't trust them due to what peoplesoft guy was telling me), I even wrote this down on the company headed letter which they asked me to provide them with stating exactly what I wanted.

Top and bottom of it is a) he didn't set me up with Insurance (as stated and signed for in the agreement / receipt). this has been rectified by someone over the phone b) there is no 5 GIG "Mobile Broadband" on mobile service on the phone only the 500MB data limit. They would have allowed me to sleep walk into an extortionate bill had I not realised this.

I asked him about 7 times whether or not he could do the 5 GIG on the phone on several different meetings in the shop and he conferred with others and the answer was 'yes' in his shop and it was also 'yes' in several other shops in and around London via different staff.

I'm going into the shop today to see WTF is going on.

[blacjac]

I plug my mobile into my laptop and use it as a modem. Vodafone are quite happy to let me do this without charging extra like some providers do.

Depends what you mean by extra - at last renewal I got the overall package charge reduced to the cost of the original calls and text only package, so I'm doing the same thing in a way. The rigmarole surrounding bringing a personal lappy in to work at current clientco is such that it's not worth it, but I can and do use my phone as a modem too when the need arises.

What I meant was some providers will sell you an internet tarrif but exclude traffic when your mobile is being used as a modem - and charge for this at extortionate rates. I seem to remember someone running up a bill of abot 2k by doing this being in the news.

Vodafone are quite happy to let me use my business mobile as a modem and this traffic is included in my monthly internet allowance.

[TykeMerc]

I'd get lynched for accessing the internet for non critical stuff at current clientco and they would go bananas if I used unauthorised methods to access the net due to the secure nature of the site.

[Peoplesoft bloke]

I plug my mobile into my laptop and use it as a modem. Vodafone are quite happy to let me do this without charging extra like some providers do.

Depends what you mean by extra - at last renewal I got the overall package charge reduced to the cost of the original calls and text only package, so I'm doing the same thing in a way. The rigmarole surrounding bringing a personal lappy in to work at current clientco is such that it's not worth it, but I can and do use my phone as a modem too when the need arises.

[blacjac]

Why do you want to browse the internet on a mobile phone anyway?

Do what Dim Prawn does and spend all your time at home doing this!

I plug my mobile into my laptop and use it as a modem. Vodafone are quite happy to let me do this without charging extra like some providers do.

[Peoplesoft bloke]

Why do you want to browse the internet on a mobile phone anyway?

Do what Dim Prawn does and spend all your time at home doing this!

can't speak for others, but moby is the only way I can get CUK at current clientco.

[Clippy]

Why do you want to browse the internet on a mobile phone anyway?

Do what Dim Prawn does and spend all your time at home doing this!

[Peoplesoft bloke]

I tried to warn you not use Voda on numerous previous threads. Now cancel and use another provider.

[Moscow Mule]

So before 14 days if I demand to cancel the contract and they say 'no' - what then ?

Tell them why you are unhappy. Tell them what they are going to do to fix it. If they don't fix it, tell them you will be taking legal action.

Take a tape recorder and put it on the counter whilst you are talking to them...

[bodnobal]

Switch to Orange.

[pzz76077]

So before 14 days if I demand to cancel the contract and they say 'no' - what then ?

If I were you, Id go back to the shop and start from there.

PZZ

[Churchill]

So before 14 days if I demand to cancel the contract and they say 'no' - what then ?

Why don't you just go back to the shop?

[eliquant]

So before 14 days if I demand to cancel the contract and they say 'no' - what then ?

[Churchill]

Go back to the shop!

Oh and in case you misread the above, go back to the shop!

shop taking your phone with you and explain to the oik that serves you that unless they comply with the contract you are ramming in his face you will return the phone forcibly via an orifice that he might not reeasonably be expecting!

Yeah, that's what I meant.