Vodafone High Street shop staff hopeless ?

[thelace]

Got a mobile internet dongle from T-Mobile, 'surf anywhere', 'broadband speeds'. Only one minor issue IT DOESN'T SHAGGIN WORK !!! Slow, constantly drops connections, very time of day sensitive.
Anyone using a supplier where this works quickly and reliably ?
TIA

I've got a T-mob one with the same problems...

My mates got a Vodaphone one with the same problems.

I think that the raise the expectation of "broadband on the move" only to let you down with the product!

[SuperZ]

Had a huge issue with a vodafone shop last year. I asked for an upgrade to my 3G dongle and the contract to be extended (therefore keeping thesame account/number). So they sorted me out, told me to take the SIM out of my 3G PCMIA card and put it in the new USB device, they also lowered the price to £15 a month which was the new going rate at that time.
When the original contract was due to expire guess what happened? Yes it stopped working. Called Vod UK who were no help other than getting telno of shop for me. I called the shop and spoke to a numpty. Because I desperately needed access (it`s business mobile internet) they agreed to get my SIM working again. So they enabled the account and CANCELED the new account that had been mistakenly setup. However, I later found out that they then charged me £520 quid for cancelling my contract (that I didn`t have, I was told old contract was extended). Even worse they started charging £30 quid again a month instead of £15. I called them before they took the money, they apologised for mistake, told me the £520 would be cancelled before it was taken from bank. About 2 weeks later £520 was taken from account.............

That`s not all of it either, there were cockups all the way and it took me long while to get sorted. Vod UK took an interest (after I started going ape) it was all finally sorted and letter of apology received.

Still think Vod provide the best service though

[eliquant]

Had a huge issue with a vodafone shop last year. I asked for an upgrade to my 3G dongle and the contract to be extended (therefore keeping thesame account/number). So they sorted me out, told me to take the SIM out of my 3G PCMIA card and put it in the new USB device, they also lowered the price to £15 a month which was the new going rate at that time.
When the original contract was due to expire guess what happened? Yes it stopped working. Called Vod UK who were no help other than getting telno of shop for me. I called the shop and spoke to a numpty. Because I desperately needed access (it`s business mobile internet) they agreed to get my SIM working again. So they enabled the account and CANCELED the new account that had been mistakenly setup. However, I later found out that they then charged me £520 quid for cancelling my contract (that I didn`t have, I was told old contract was extended). Even worse they started charging £30 quid again a month instead of £15. I called them before they took the money, they apologised for mistake, told me the £520 would be cancelled before it was taken from bank. About 2 weeks later £520 was taken from account.............

That`s not all of it either, there were cockups all the way and it took me long while to get sorted. Vod UK took an interest (after I started going ape) it was all finally sorted and letter of apology received.

Still think Vod provide the best service though

oh dear tm

[Board Game Geek]

I suspect the OP asked for something other than the standard chavtastic PAYG package, which 99% of the population go for.

This in turn caused a mild state of panic in the shop assistant, since :

a) He's probably neverhad training in how to process a contract service.
b) There's lots of forms to fill in, checks to be made, etc.
c) There's not much profit in it.

Had you asked in your best Ali G voice "Me lookin' 4 a fone, sumfing smart innit, wiv bling, pay as yer go, like. Gotta look wicked", I guarantee that you'd have had all the assistants fawning over you.

Bottom line : You are not their demographic market. They don't want or need your business.

[cojak]

In the end I rang the business team and requested my PAC number. When asked why I wanted to move networks I explained the frustration I was getting via the shops. The business team guy told me that I shouldn't bother with the shops but come through them. He then set me up on a reduced tariff with unlimited internet access and posted the handset I wanted out the same day.

Try the business team would be my advice

WHS.

Though I'm shifting to O2 in September....

[eliquant]

Had you asked in your best Ali G voice "Me lookin' 4 a fone, sumfing smart innit, wiv bling, pay as yer go, like. Gotta look wicked", I guarantee that you'd have had all the assistants fawning over you.

LOL !