Reply to: Vodafone High Street shop staff hopeless ?

[eliquant]

Had you asked in your best Ali G voice "Me lookin' 4 a fone, sumfing smart innit, wiv bling, pay as yer go, like. Gotta look wicked", I guarantee that you'd have had all the assistants fawning over you.

LOL !

[cojak]

In the end I rang the business team and requested my PAC number. When asked why I wanted to move networks I explained the frustration I was getting via the shops. The business team guy told me that I shouldn't bother with the shops but come through them. He then set me up on a reduced tariff with unlimited internet access and posted the handset I wanted out the same day.

Try the business team would be my advice

WHS.

Though I'm shifting to O2 in September....

[Board Game Geek]

I suspect the OP asked for something other than the standard chavtastic PAYG package, which 99% of the population go for.

This in turn caused a mild state of panic in the shop assistant, since :

a) He's probably neverhad training in how to process a contract service.
b) There's lots of forms to fill in, checks to be made, etc.
c) There's not much profit in it.

Had you asked in your best Ali G voice "Me lookin' 4 a fone, sumfing smart innit, wiv bling, pay as yer go, like. Gotta look wicked", I guarantee that you'd have had all the assistants fawning over you.

Bottom line : You are not their demographic market. They don't want or need your business.

[eliquant]

Had a huge issue with a vodafone shop last year. I asked for an upgrade to my 3G dongle and the contract to be extended (therefore keeping thesame account/number). So they sorted me out, told me to take the SIM out of my 3G PCMIA card and put it in the new USB device, they also lowered the price to £15 a month which was the new going rate at that time.
When the original contract was due to expire guess what happened? Yes it stopped working. Called Vod UK who were no help other than getting telno of shop for me. I called the shop and spoke to a numpty. Because I desperately needed access (it`s business mobile internet) they agreed to get my SIM working again. So they enabled the account and CANCELED the new account that had been mistakenly setup. However, I later found out that they then charged me £520 quid for cancelling my contract (that I didn`t have, I was told old contract was extended). Even worse they started charging £30 quid again a month instead of £15. I called them before they took the money, they apologised for mistake, told me the £520 would be cancelled before it was taken from bank. About 2 weeks later £520 was taken from account.............

That`s not all of it either, there were cockups all the way and it took me long while to get sorted. Vod UK took an interest (after I started going ape) it was all finally sorted and letter of apology received.

Still think Vod provide the best service though

oh dear tm

[SuperZ]

Had a huge issue with a vodafone shop last year. I asked for an upgrade to my 3G dongle and the contract to be extended (therefore keeping thesame account/number). So they sorted me out, told me to take the SIM out of my 3G PCMIA card and put it in the new USB device, they also lowered the price to £15 a month which was the new going rate at that time.
When the original contract was due to expire guess what happened? Yes it stopped working. Called Vod UK who were no help other than getting telno of shop for me. I called the shop and spoke to a numpty. Because I desperately needed access (it`s business mobile internet) they agreed to get my SIM working again. So they enabled the account and CANCELED the new account that had been mistakenly setup. However, I later found out that they then charged me £520 quid for cancelling my contract (that I didn`t have, I was told old contract was extended). Even worse they started charging £30 quid again a month instead of £15. I called them before they took the money, they apologised for mistake, told me the £520 would be cancelled before it was taken from bank. About 2 weeks later £520 was taken from account.............

That`s not all of it either, there were cockups all the way and it took me long while to get sorted. Vod UK took an interest (after I started going ape) it was all finally sorted and letter of apology received.

Still think Vod provide the best service though

[thelace]

Got a mobile internet dongle from T-Mobile, 'surf anywhere', 'broadband speeds'. Only one minor issue IT DOESN'T SHAGGIN WORK !!! Slow, constantly drops connections, very time of day sensitive.
Anyone using a supplier where this works quickly and reliably ?
TIA

I've got a T-mob one with the same problems...

My mates got a Vodaphone one with the same problems.

I think that the raise the expectation of "broadband on the move" only to let you down with the product!

[Beefy198]

Anyone got the e-mail address of any Vodafone big wigs out there ? this is new business for them, I know that the phone is in stock, the only reason I went to the shop is that I had to make 100% sure that the 5 gig data tarrif was active and properly associated with the phone (a non conventional thing according to some Vodafone staff).

I did some work for them and know the address of the old CEO, he's now out in the middle east but should be easy to work out the new address.

All the emails will be picked up by the PA though, she'll just forward it on to customer services.

[lukemg]

Got a mobile internet dongle from T-Mobile, 'surf anywhere', 'broadband speeds'. Only one minor issue IT DOESN'T SHAGGIN WORK !!! Slow, constantly drops connections, very time of day sensitive.
Anyone using a supplier where this works quickly and reliably ?
TIA

[Amiga500]

Would you go to McDonalds for advice on gourmet food and then complain that the staff are bad chefs? Exactly.

[Peoplesoft bloke]

the Vodafone network is the best for mobile internet

Not in my opinion / experience

[Drewster]

Do it all over the phone.

Ewwww Yuk! Are you SAS?

[eliquant]

Find the chief execs email and let him know what his staff are up to.

Anyone got the e-mail address of any Vodafone big wigs out there ? this is new business for them, I know that the phone is in stock, the only reason I went to the shop is that I had to make 100% sure that the 5 gig data tarrif was active and properly associated with the phone (a non conventional thing according to some Vodafone staff).

[swamp]

The Saturday before last I set out to buy a business phone from Vodafone, I went down my local high street and entered the first Vodafone shop I could find and asked for a new mo....

That's your big mistake right there!

Do it all over the phone.

[Epiphone]

Find the chief execs email and let him know what his staff are up to.

[croggywhite]

I was after a pre-launch phone as a business tariff upgrade last year a took more or less the same approach. Went to the Vodafone shop, guy told me the date the phone would be released he'd give me a call when they had them in. The date came and went so I went back in the shop and was told that the launch date had been put back, but they would call me when the phone was in. This went on for about 6 weeks.

In the end I rang the business team and requested my PAC number. When asked why I wanted to move networks I explained the frustration I was getting via the shops. The business team guy told me that I shouldn't bother with the shops but come through them. He then set me up on a reduced tariff with unlimited internet access and posted the handset I wanted out the same day.

Try the business team would be my advice