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Ffffffing Indian Call Centres

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    #41
    Originally posted by TinTin
    I am getting sick and tired of being ripped off left right and centre by our greedy banks, utilities and other scumbags.
    Anyone calling 0870, 0845x, etc nos is getting charged min 50p or so a minute. Most banks have cottoned on to that and have inserted another 10 sets of menus so that by the time you get to your choice you have spent about 10 mins, then if you need assistance, you are put in a queue and wait for another few mins (while they are happily charging you) and then when you hear a human voice (albeit an Indian one) you have to go through another 2 mins id verification (despite tapping all this on your phone beforehand) - all designed to rip you off nicely thnk you.
    The newest trick is when some of them ring you on your mobile - someone did raise that earlier - and YOU PAY! They must be using a reverse charge system. UN - f'n - BELIEVABLE you may say. It's true and it doesn't always register as a debit unless you check straight away or have a PAYG mobile.
    PS
    LloydsTSB are in the process of closing their disgraceful Indian Call Centre and returning back to the UK after spending 000's over there. They also are about to provide individual nos for their branches having lost a significant amount of market share in the procees. Hope they and others have learnt a f'n lesson.


    HTH

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      #42
      Well with my bank I have to call an 0800 number at £180 a second and have to go through 92 menus which takes three hours, then get an Indian called Rupert who doesn't speak English.

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        #43
        Originally posted by wendigo100
        Well with my bank I have to call an 0800 number at £180 a second and have to go through 92 menus which takes three hours, then get an Indian called Rupert who doesn't speak English.
        Change banks then, bleating on here won't help. If everyone did something about it, complained, changed banks, whatever offshoring would finally be reversed. I can't imagine Cater Allen having an Indian call centre - the account would be closed within a day.

        As for High St names: "Halifax, the Royal Bank of Scotland, NatWest and Nationwide said they did not have call centres in India"

        And on the unsolicited calls, since moving house I plumped for both an ex-directory number and registered with the TPS and don't think I've had any Guptas ringing up since.
        Last edited by GreenerGrass; 9 June 2007, 08:28.

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          #44
          Originally posted by GreenerGrass
          Change banks then, bleating on here won't help.

          Comment


            #45
            Originally posted by wendigo100
            Well with my bank I have to call an 0800 number at £180 a second and have to go through 92 menus which takes three hours, then get an Indian called Rupert who doesn't speak English.
            When I call my Swiss bank I always get someone at my branch who speaks perfect English.
            God made men. Sam Colt made them equal.

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