London finance exodus to...

[Pat Phelan]

Back on topic.

Barclays have said the reason for this investment in the Glasgow campus is to bring jobs back in-house.
What do you think this means?
I reckon it means getting rid of the big consultancies /outsourcers and having mostly staff jobs with a few one-man band contractors when needed.
Or does anyone reckon its going to be a permie only paradise?

[Batcher]

Back on topic.

Barclays have said the reason for this investment in the Glasgow campus is to bring jobs back in-house.
What do you think this means?
I reckon it means getting rid of the big consultancies /outsourcers and having mostly staff jobs with a few one-man band contractors when needed.
Or does anyone reckon its going to be a permie only paradise?

They will definitely use contractors when needed. Barclays Wealth in Glasgow have use contractors for years too.

[LondonManc]

Back on topic.

Barclays have said the reason for this investment in the Glasgow campus is to bring jobs back in-house.
What do you think this means?
I reckon it means getting rid of the big consultancies /outsourcers and having mostly staff jobs with a few one-man band contractors when needed.
Or does anyone reckon its going to be a permie only paradise?

Getting rid of consultants is big, as is onshoring call centres. That said, Glaswegian isn't much of an improvement from a broad Bangalore accent.

[Benny]

That said, Glaswegian isn't much of an improvement from a broad Bangalore accent.

I know what you're saying but the First Direct call centre in Hamilton (12 miles South of Glasgow) works well

[Benny]

We'll have to annex Glasgow and Coulport, we need somewhere to keep our nukes

Milford Haven... there's tidy!

[Benny]

Seems to be more of a geographic slur than racism... in which case if I call people from Liverpool "thieving Scousers" am I being racist?

[Zigenare]

Seems to be more of a geographic slur than racism... in which case if I call people from Liverpool "thieving Scousers" am I being racistaccurate?

Probably.

[scooterscot]

Getting rid of consultants is big, as is onshoring call centres. That said, Glaswegian isn't much of an improvement from a broad Bangalore accent.

Many have commented on me infectious Glaswegian accent and casual banter.

[Batcher]

Getting rid of consultants is big, as is onshoring call centres. That said, Glaswegian isn't much of an improvement from a broad Bangalore accent.

https://www.matinee.co.uk/blog/scott...-call-centres/

The Scottish Accent

Although the Scottish accent is said to be one of the most difficult to imitate and sometimes tricky to understand, a study has recognised that the accent is found to be friendly and honest throughout the UK. They score highest for both trustworthiness and competence which instils confidence in people. In fact, there has been so much positive feedback from the accent representing a number of brands that Scotland is said to be turning into a call centre nation. There are over 108,000 employees in over 400 contact centres in Scotland.

The reason that call centres are drifting from Mumbai to Motherwell is due to a number of factors. Firstly, it’s the Scots’ ability to understand English colloquialisms and deal with each case individually. Their job isn’t simply to read from a standard script. Building rapport with customers is very important for brands interested in building brand loyalty. A positive call centre experience and a sympathetic sounding Scot can make all the difference. The natural Scots tone, sounds neither haughty nor detached. Scottish voices have ‘something’, and that something is worth a lot to business.

[original PM]

https://www.matinee.co.uk/blog/scott...-call-centres/

The Scottish Accent

Although the Scottish accent is said to be one of the most difficult to imitate and sometimes tricky to understand, a study has recognised that the accent is found to be friendly and honest throughout the UK. They score highest for both trustworthiness and competence which instils confidence in people. In fact, there has been so much positive feedback from the accent representing a number of brands that Scotland is said to be turning into a call centre nation. There are over 108,000 employees in over 400 contact centres in Scotland.

The reason that call centres are drifting from Mumbai to Motherwell is due to a number of factors. Firstly, it’s the Scots’ ability to understand English colloquialisms and deal with each case individually. Their job isn’t simply to read from a standard script. Building rapport with customers is very important for brands interested in building brand loyalty. A positive call centre experience and a sympathetic sounding Scot can make all the difference. The natural Scots tone, sounds neither haughty nor detached. Scottish voices have ‘something’, and that something is worth a lot to business.

But like most places the scottish accent does vary quite considerably - is there any particular region of Scotland which has the 'best' accent?