BA contractor screw up

[MarillionFan]

BA to blame computer meltdown on IT engineer | Daily Mail Online
Seems fishy also names and shames the consultancy for good measure! I suspect this is the excuse used to save the managers who agreed to the offshoring & on-shoring models in place of UK IT staff.

Old division of Johnson Controls sold to CBRE a few years back.

[sasguru]

Ok so which one of you thick Brexiters was it?
Obviously someone who acts on instinct and doesn't think things through

[MrMarkyMark]

[ascender]

It does smell like absolute $hite.

Either their IT infrastructure is a complete bag of spanners and has multiple single points of failure which can bring down every single system, or there's a very different story to come out.

Well done to the union for shoe-horning in the off-shoring of jobs, but I can't see how that's got any bearing on this. Unless of course their infrastructure designs were done and signed-off by someone in India who has just got their A+ certificate (is that still a thing?) and is now head of design.

[Paddy]

]It's remarkable how often battery / diesel generators take just that second too long to startup....[/B]

Although badly managed updates make sense if you believe they actually do said updates...

No, they are seamless. The UPS generator monitors the A/C sinewave. Once the power goes down , the battery kicks in matching the sinewave and then the generator starts. There is not even a millisecond delay.

[SueEllen]

They lied about power surges and the electricity suppliers pointed out they were lying so it is extremely likely BA are lying now.

In this case BA must have come to some "agreement" with the contractor.

BA are not saying they are suing him or any companies involved which they should be saying.

[cojak]

https://www.theguardian.com/business...-reports-claim

I hope he/she's got PI insurance in place!

Really. That's as good a Volkswagen blaming their emission-cheating on a 'rogue engineer'.

What a load of kak...

[vetran]

UPS installed in the 80s... eekeekeek

No parallel UPS, no static switch, no interlock hmm

[vetran]

No, they are seamless. The UPS generator monitors the A/C sinewave. Once the power goes down , the battery kicks in matching the sinewave and then the generator starts. There is not even a millisecond delay.

unfortunately some idiot has either undersized the UPS, left the diesel in the tank too long or set the Generator delay too long and the Batteries are knackered.


It should be nigh on impossible to drop a load like that if designed even vaguely well.

[SueEllen]

I noticed another lie BA has told -

linky

The BA website suggests that customers should initially make a claim on their travel insurance for expenses such as meals during the delays.

But the Association of British Insurers (ABI) and a consumer rights expert say responsibility is with the airline.

"Looking at the claim for expenses online, once you start the online process, it suggests that you should claim from your travel insurance first. For EU flights, this is in breach of EU law - the airline must pay for reasonable expenses, For all flights, BA even says this as part of its terms and conditions," she said.

So anything coming from the mouths of BA is a lie.