Why all incident/change management etc. software is crap

[NotAllThere]

I've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.

[MicrosoftBob]

But creating something like ITIL is a cash cow for certifications, the money is in creating useless certifications, and making people retake them regularly

Has anyone done a Ninja Coder certification, so you can look good for all those new media places and still hold something useless ?

[cojak]

I've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.

SSSSHHHHHHH!! Don't tell people! I make good money on that basis.

[TykeMerc]

SSSSHHHHHHH!! Don't tell people! I make good money on that basis.

You're far from the only one

[MarillionFan]

I've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.

Yeah, yeah. You're so right, which is why the company I work at is upto 1 Billion turnover and continues to grow at 40% per year.

Poor workmen and all that.

[SimonMac]

I've just had an epiphany and realised why all incident/change management etc. software is, without exception, utter crap. It simply isn't possible to write decent software for managing ITIL type processes, because the processes and the paradigm themselves are crap.

The software is usually OK, it's just badly implemented

[TykeMerc]

The software is usually OK, it's just badly implemented

That's so true.

Same for the central tenets of ITIL, Prince and any other methodology, they're common sense good practice things, but they're dressed up in so much utter bollocks it's become an industry that obscures its own value.

[vetran]

Yeah, yeah. You're so right, which is why the company I work at is upto 1 Billion turnover and my waistline continues to grow at 40% per year.

Poor workmen and all that.

FTFY

[SimonMac]

That's so true.

Same for the central tenets of ITIL, Prince and any other methodology, they're common sense good practice things, but they're dressed up in so much utter bollocks it's become an industry that obscures its own value.

That's the crux of the matter, ITIL is a framework, it won't fit every scenario in every organisation, people try to "implement ITIL" when they should be picking the ideas that can work in their organisation and then maturing the rest to be brought into line

[Dactylion]

The software is usually OK, it's just badly implemented

To be fair although the tools are sometimes OK there are several that are absolute and total carp but I agree, the implementations often tulipe!