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I think it's a safety net - if you look over 25, you're likely to be over 21.
Edit: Haven't a clue - why 21? It would be 18. I was buying 16 paracetamol - not sure what nefarious activities a 17 year old could get up to with them...
As a responsible retailer, it's really important to us that age restricted products don't end up in the hands of those underage. We're not only legally obliged to do this, but also recognise the importance of this as part of our company value to make a positive difference to our communities.
We also recognise how difficult it can be for our colleagues to judge the age of someone in their mid-late teens or early twenties. Someone who looks 18 could easily be 16, likewise they could easily be 20 or 22. It's less likely however, that they'll be 25. For this reason, we ask all colleagues to check the age of anyone buying restricted products who they believe to be under 25.
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