Think I've been ripped off - what do do?

[Freaki Li Cuatre]

I bought a pot for my boiler from a company I found on the internet. Paid over the phone & the bloke said he would post it the next day.

That was 2 weeks ago. Have spoken since and he is adamant that he sent it Royal mail. He said give it a couple more days & if it doesn't show up to get in touch again. Well, that was 4 days ago -since then I've sent several emails, none of which has been answered and he doesn't answer his phone.

How can I turn up the heat? (excuse the pun, I really want to be able to turn up the heat - literally!). I've asked him for a tracking no. in one of his unanswered emails - at least if I had that I could find out from the Royal Mail what's going on.

Suppose he did just post it Royal Mail with no recorded delivery or anything like that & it just got lost - surely he's liable to cough up and give me a refund?

Anything legal I can do at this stage?

[Batcher]

Vote YES. A Royal Mail unicorn will deliver it next day.

[EternalOptimist]

I bought a pot for my boiler from a company I found on the internet. Paid over the phone & the bloke said he would post it the next day.

That was 2 weeks ago. Have spoken since and he is adamant that he sent it Royal mail. He said give it a couple more days & if it doesn't show up to get in touch again. Well, that was 4 days ago -since then I've sent several emails, none of which has been answered and he doesn't answer his phone.

How can I turn up the heat? (excuse the pun, I really want to be able to turn up the heat - literally!). I've asked him for a tracking no. in one of his unanswered emails - at least if I had that I could find out from the Royal Mail what's going on.

Suppose he did just post it Royal Mail with no recorded delivery or anything like that & it just got lost - surely he's liable to cough up and give me a refund?

Anything legal I can do at this stage?

yes. always wear a seatbelt, and dont listen to a word that Gary Glitter tells you

[Freaki Li Cuatre]

Vote YES. A Royal Mail unicorn will deliver it next day.

yes. always wear a seatbelt, and dont listen to a word that Gary Glitter tells you

Oh just f**k off won't you. Cock'eds.

[sbakoola]

Ask for proof of it being sent via recorded mail delivery AGAIN, if no reply or conclusive response and if it was purchased by a credit card then go to your credit card company and get ready with the evidence (order, receipt, e-mails etc.), if purchased with debit card then just contact trading standards (I think) but I'm not sure where you go from there. You could go the legal route if you paid via debit card, i.e. get a solicitor to send them a nasty letter but this can get expensive if they don't do anything and follow up letters are needed. You could take them to smalls claims court, I think you can represent yourself there without a solicitor.

[Scratch It]

Chargeback

[CheeseSlice]

Why don't you tell us if said company is based in a UK jurisdiction for starters.

[NickFitz]

Why don't you tell us if said company is based in a UK jurisdiction for starters.

Or, given that the OP states that the merchant said that he posted it Royal Mail - which is only possible within the UK - we could assume that to be the case, no?

(Neg rep available for those who post crap about the Isle of Man and suchlike places not being, strictly speaking, part of the UK per se, and other such irrelevant crap.)

[CheeseSlice]

Or, given that the OP states that the merchant said that he posted it Royal Mail - which is only possible within the UK - we could assume that to be the case, no?

(Neg rep available for those who post crap about the Isle of Man and suchlike places not being, strictly speaking, part of the UK per se, and other such irrelevant crap.)

Ah, good one. Although the salesman could just be making it up. Assuming the telephone number provided is a UK one then its a pretty good chance it is in the UK, however OP should confirm all of this.

[Avalonia]

You're supposed to get paid for a potboiler and you're doing it for free.