Did the manager (not the agent) ever actually tell you they agreed to your hours shift?
If not then you might have an issue - I have had this when agent has said the client is happy with this and that and when I got there the client had no idea what I was talking about.
Perhaps you can email the client a reply to the email they sent you okaying the change and copy the manager and politely inquire as to whether things are still okay with it? If you don't have an email and it was all verbal you might have more of an issue.
If not then you might have an issue - I have had this when agent has said the client is happy with this and that and when I got there the client had no idea what I was talking about.
Perhaps you can email the client a reply to the email they sent you okaying the change and copy the manager and politely inquire as to whether things are still okay with it? If you don't have an email and it was all verbal you might have more of an issue.
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