Requesting A 6-Month Review With Client?

**kingcook** · 28 February 2014, 08:45

Originally posted by Techforcer View Post

Hi Guys,

I'm coming towards the end of my first 6 months with the client... I generally don't get much in the way of feedback from them, but am always looking to improve professionally, and ensure they are happy with the service they are receiving.

Would it be bad practice (and a very "permie" thing to do") to request a meeting with the 2 managers, to sit down, and discuss how the last 6 months has worked for them?

What do you think?

Many thanks...

I have never done this.

If you go through with it, hope they don't try to "return the favour" a few months down the line!

**northernladuk** · 28 February 2014, 09:01

And don't believe a word they say. Giving feedback is hard enough to do at the best of times, particularly when it's to someone you don't need to give it to.

A business review between two companies is the standard but between a contractor and client? Might be a bit overkill but if you really feel it's needed then no harm in asking.

Ask yourself a couple of questions first though. What feedback, if any, could they give that is actually useful to you and you can action. How much feedback will just be useless banter or well done and good type stuff that you can do nothing with. If the banter far outweighs the useful feedback it isn't worth doing. Try and second guess what they will say to see if it's even worth holding the meeting.

Are you really sure you aren't just looking for a pat on the back to make you feel better?

**stek** · 28 February 2014, 09:17

I regularly have a sit down with my window cleaner (aka SAS) and discuss how well he's doing the corners and how better he can avoid streaks on the bay-windows.

**DirtyDog** · 28 February 2014, 09:25

The only feedback that matters is whether they extend the contract or not, and if not why not.

**kevpuk** · 28 February 2014, 09:33

Originally posted by kingcook View Post

I have never done this.

If you go through with it, hope they don't try to "return the favour" a few months down the line!

This ^^

**GillsMan** · 28 February 2014, 10:00

Yup, agree with the others. The closest I get to such a review, is an end of project review. But it's a two-way process, and I advise the client on what they can do to improve future implementation projects if anything didn't go according to plan.

**jmo21** · 28 February 2014, 10:20

If anything, can't this type of thing be covered in "normal" project meetings?

If they have struggled to give you any kind of feedback, requesting it formally is going to be nothing but a chore for them, and as NLUK said not likely to give you much actual useful feedback

**d000hg** · 28 February 2014, 10:24

Shouldn't you ask the agency to request such feedback since you have no contract with the client?

**northernladuk** · 28 February 2014, 10:35

Originally posted by d000hg View Post

Shouldn't you ask the agency to request such feedback since you have no contract with the client?

Eh? You're kidding right?

Requesting A 6-Month Review With Client?