ITIL v3 Foundation Certificate (without a course)

[doodab]

It's pointless debating things like the applications are more important, you may as well argue that nothing would work without BT and whoever supplies your local electricity or which geek in Seattle came up with the best variation of SQL.

You'll probably agree it's a good job that's not what I'm saying at all then.

]ITIL describes the end-to end service. How that is delivered requires a host of teams working in their own corner with their own necessary methodology to deliver the whole. All I do is glue the bits together

Bingo. So for you, and others who interface with the business the holistic "service" view is the most appropriate way of looking at things. The point I am making is that for the technical teams tasked with delivering components of those services it isn't, because their job isn't delivering the overall service, it's delivering the working bits of technology that composes that service.

Sure, the service view informs what they do, in the same way your knowledge of the business informs what you do, but arguing that it should be their primary way of looking at things makes no more sense than arguing that you should forget about your service view and see everything through the prism of widget production. It's a question of perspective, and they necessarily have a different one than you. It's not wrong, just different. Particularly in the modern highly virtualized environment where individual technology platforms support multiple services it makes more sense for them to think about delivering a particular piece of technology than to focus purely on the services it supports.

[cojak]

This is one problem I have found with pure ITIL process consultant types generally. They are very dismissive of actual technology despite the fact that without it their job wouldn't exist. Getting them to appreciate and communicate to the business the actual level of detail that needs to go into a CMDB, product catalogue or service catalogue to make it useful when you're doing an ITSM implementation can be a ******* nightmare, you usually end up having to do the job for them.

That's why I specialise is Service Management Business Analysis and am in demand. For some reason ITSM SIAM (Service Integration and Management) have a blind spot when it comes to their own requirements, data analysis and Identity and Access Management at the right level of detail, as doodab said.

I go in as a process bod (because that's what they want), but end up being the project BA (because that's what they need).

My schedules always read as a BA with some process work involved - I've not been challenged by any PM yet because it looks impressive and fans their own vanity...

you usually end up having to do the job for them.

Sadly, it still ends up as you with me helping as basically business and others are not interested in the detail needed.

[Scruff]

Crikey - I never knew that a topic about ITIL could go on for so long without anyone being banned for not having insulted another poster's intellect... ?

[doodab]

Sadly, it still ends up as you with me helping as basically business and others are not interested in the detail needed.

Yeah, that's often the way. The secret is to find the techies who do this stuff cos they love it. You often need to hunt them out as they are usually considered too lowly to be involved in such an important project.

[tractor]

...

Crikey - I never knew that a topic about ITIL could go on for so long without anyone being banned for not having insulted another poster's intellect... ?

I got close to it so I'm not playing in this thread any more

[psychocandy]

No offence meant to the ITIL fans on here but the Foundation course I did years ago was the most boring thing I've ever done.

I remember when the exam came at the end of the week, I just couldnt cope with trying to revise in advance. My brain was like a sponge. Passed with a dead high mark though.

BTW - how long does certification last anyway? Probably need to do it again I guess. That'll be fun.... :-)