It takes guts for the managers to hold their hands up and say that remedial action will be required.
The quality of the offshore product will have unaccountably deteriorated, possibly due to the added pressure of increased demand;
offshore costs will have increased due to demand making it viable to bring back system development onshore;
changed needs of the business necessitate an on-shore presence;
etc., etc.
....... and all with the added spin of being good for the UK market making them look altruistic............
After all some of the call centres have been brought back to the UK haven't they? Why not IT?
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