Originally posted by GillsMan
View Post
The 19 hour thing. Would I do this if it was planned. Not at all even if they sorted out a deal.
Would I do it the event of an emergency? Probably yes because there may well not be time to sort anything out. I would then expect client afterwards to agree to something (even if its TOIL in my case). If they deemed that it was tough luck then next "emergency" would see me not doing 19 hours.
Only ever happened to me once. 1st time was about 20 hour day but client played funny buggers and although not saying no pretty much hinted that it was tough luck PWD. I was a bit miffed because I'd got them out of tulip street big time.
Next time there was a minor emergency. Not as bad. As it was I had personal stuff on so I couldn't stay anyway but I pretty much made it clear that I wasn't willing to do a 20 hour stint again.
Next day, the client had a grown up discussion about it with me and even offered to let me bill an extra day and half for the previous emergency. I think without me not doing it for free the 2nd time, they'd have merrily carried on expecting it.
Comment