Itil

[malvolio]

That's a good question. ITIL1/2 is about SErvic Management as a ongoing process. ITIL3 is much more to do with life-cycle management: same principles at heart but applied rather more widely (and hence, IMHO rather less likely to gain acceptance ). Cojak is the better authority though...

[Tingles]

Did the one day foundation bridge today v1 -> v3 - all good.

Quite a bit of change between v1 & v3.

New buzz words and acronyms...

I get results in two weeks - no issues....

Doing first intermediate course in october.



Tony

[kanulondon]

I have often recommeded at my place at work that EVERYONE in live support sits the foundation course.

Things start making sense after you do, and it allows you to speak the same lingo as well as see the bigger picture.

I agree though the service management managers exam (red badge) is the top qualification to have.

KL

[Mustang]

Cojak is the better authority though...

Over to you Cojak - any comments........?!

[original PM]

This ITIL stuff sounds good.

What business benefits would I expect to see to my company if I decided to go down this route?

[malvolio]

This ITIL stuff sounds good.

What business benefits would I expect to see to my company if I decided to go down this route?

Depends how well managed you are. I've taken 40% off IT operating costs before now, and I've not been able to improve anything. To quote my own website:

· Reduced business risk, since recovery will be properly controlled
· Reduced investment, since capacity will be aligned to requirement and any excess identified
· Improved availability, and hence improved productivity, since system failures will be reduced
· Improved financial control, since accurate knowledge of spend means better ROI
· Reduced insurance premiums, since the probability of catastrophic failure is greatly reduced

If you want a full audit, drop me a PM. My rates are reasonable...

[cojak]

I think I will start with the foundation and at least it shows willing and is a start to putting the right tick in the box. If its the suits that are driving this they probably wont know the difference anyway!!

I assume do the v3....?!

Over to you Cojak - any comments........?!

Oh gawd, that's a tricky one - I was hoping no-one was going to ask it.

So my stock answer is "it depends".

If a company asks me that question I would say go with version 3 for the reason that Mal said - it covers life-cycle management which (I believe) is required now by business; concentrating just on Service Support and Delivery is too narrow focussed now that TOGAF and SOA are muscling their way into the business/IT (now known as Enterprise) arenas.

If an individual asks my that question I would say go with version 2 for the reason that Mal said - at the moment training is a broad brush stoke without providing the detail required to be usable.

In fact training is still in a mess - all courses and structures need to be in place before any individual will get any benefit from v3 training.

So go up the v2 route to your manager's certificate and then take the bridging course to cross to v3.

That's my advice...

Here is the official statement from APMG regarding ITIL qualifications (yes, they've got ITIL as well as PRINCE 2 now...)