Bored, bored, bored,

**malvolio** · 21 July 2005, 11:30

Two major routes spring to mind - move up the support food chain into second level support and get away from end users. If you want to earn real money, start up the Service Management consultancy ladder - which means ITIL and Prince.

Alternatively, change direction completely...

**youngandgay** · 21 July 2005, 12:21

This is the thing, ITIL is something i'm interested in however, still sounds like a bit of a buzz word at the moment but obviously service delivery is here now, and looks like it'll be that way for sometime.

Prince on the other hand, Im a little worried about if Im honest, spoken to a few quite intelligent people ( at least more so than myself, again an honest statement!! 2 in one day, amazing! ), and there under the impression that its not an easy thing to achieve.

Also, from a clients point of view, I can see the interest in hiring me with the experience I've got and the fact that I'd be an ITIL groupy. But, I suppose what im trying to figure out is, Prince, would I really need it?

Any suggestions for the ITIL route or Prince training would be cool...

Lots of sharks hunting the training arena as ever!

Thanks for all your posts!

**WageSlave** · 21 July 2005, 13:01

If you have half a brain, PRINCE 2 is easy. The foundation course is multiple choice!
Will you find it useful? That depends on what sort of roles you want. If you fancy getting into project management, PRINCE is definitely the way to go.

PRINCE 2 itself is just a high-level framework dealing with the implementation stage of the project life cycle.

**youngandgay** · 21 July 2005, 13:07

Tar v'ery much. ITIL PRINCE looks like the way to go.

**Mailman** · 21 July 2005, 13:58

Those little letters wont hurt if you are looking to get out.

Short of some good luck and having friends in the right places about your only choice will be to look at moving up the good chain (as already mentioned). The other option is to get in to project management (your experience on the helpdesk, coupled with ITIL or Prince2 qualifications, would be ideal for this).

Regards

Mailman
former helpdesk

**cojak** · 21 July 2005, 14:17

All that training costs...

First read up on ITIL/Prince 2 and start putting "ITIL/Prince2 Aware" on your CV. This is legit if you're on a helpdesk.

Cojak: I'm please they kept my little man...

**WageSlave** · 21 July 2005, 14:44

How is a helpdesk role good for PRINCE/PM?

**cojak** · 22 July 2005, 06:56

well, maybe not P2 - everyone asks for it, no-one uses it...

**SandyDown** · 22 July 2005, 08:30

I don't believe it .. here you go people offering good logical advice... what happened to this board.. why hasn't anyone diverted this thread yet?? why didn't anyone pick up on the colombian killin blood thingy???

You are loosing it I tell ya!!

Bored, bored, bored,