Originally posted by Paralytic
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The issue was related to reporting issues to the Scrum Master (who as an internal staff member from the department who had the domain knowledge so was best placed to fix the issue) and you eventually end up getting it back x days later because the Scrum Master hasn't done the task.
And I've seen that exact same thing in the UK, in Austria and in Eastern Europe so it's not just 1 company and not just 1 country.
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