I am currently contracting as a field service engineer in the IT industry working under an umbrella company (inside IR35).
My routine is that I visit several different customer sites each day, providing 2hr/4hr/next business day responses to fault calls logged with various hardware providers (Dell, EMC, HP etc). Occasionally I need to visit one of several stores locations in order to collect parts for these calls. When possible my calls are sent to me initially at home, via phone/email, the evening before, so I can plan my following day.
No two days are ever the same, and the time spent on end customer sites varies between 30 minutes to a full day, depending on the required work.
My umbrella company have stated that my first travel, from home to stores/customer site, is no longer a claimable expence, even though this first travel could range from 4 miles (closest store) to over 200 miles (customer site).
Are they correct in giving this information, or are they just issuing blanket advice in order to save themselves the hassle of carrying out an individual assessment of my circumstances.
I have searched the web for a similar case study, to no avail, so any input or advice from members would be appreciated.
My routine is that I visit several different customer sites each day, providing 2hr/4hr/next business day responses to fault calls logged with various hardware providers (Dell, EMC, HP etc). Occasionally I need to visit one of several stores locations in order to collect parts for these calls. When possible my calls are sent to me initially at home, via phone/email, the evening before, so I can plan my following day.
No two days are ever the same, and the time spent on end customer sites varies between 30 minutes to a full day, depending on the required work.
My umbrella company have stated that my first travel, from home to stores/customer site, is no longer a claimable expence, even though this first travel could range from 4 miles (closest store) to over 200 miles (customer site).
Are they correct in giving this information, or are they just issuing blanket advice in order to save themselves the hassle of carrying out an individual assessment of my circumstances.
I have searched the web for a similar case study, to no avail, so any input or advice from members would be appreciated.
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