Originally posted by rvarela
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Firstly, call the ex-client and explain the issue and apologise unreservedly for the mix up.
Then confirm this conversation by email and include an invoice to cover the difference in what was paid and what was supposed to be paid, asking politely when they expect to be able to release payment.
Be patient and understand that somebody at the client end will be pulled from whatever they are supposed to be doing, to deal with this issue. So keep it polite and friendly if at all possible.
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