Cater Allen are idiots!

[russell]

I had 40k go missing (the account it was in was missing) so i called them up and it would appear that If you do not make any transactions for 6 months they assume the account is inactive and hide it, when i spoke to them to get it back the fella said if its inactive for 12 months its set to dormant and then its a hell of a job to get it reinstated

I have standing order payments set to every 4 months now, although to be honest i don't get any interest so its probably not worth having the second account anyway

WTF, next they will be saying it's theirs after 2 years!!!

[psychocandy]

WHS, whatever a bank does, it should be able to add and remove deposits and withdrawals correctly. I had an issue where they transferred double salary/dividends, they tried to say it was due to me cancelling them then starting them or some tulip.

and I dont expect transactions to disappear without trace. If a payment gets returned then it should have a reversal entry. In this case, its disappeared.

Luckily, agency have sent me credit details from feb proving it was done. Strangely enough, I got two identical payments from agency today listed but they swear blind they only sent one.

It smells of someone in the bank realising their mistake and trying to fiddle it.

[psychocandy]

Been on the phone to Cater Allen now giving them grief. Surely there's something wrong with their system if statement entries are disappearing?

Any of you lot doing the coding at Cater Allen? ;-)

Anyway, promised to phone me back today. I think duplicate credit for today is a separate problem - I've had that before as well.

[psychocandy]

Update

No promised call back last night. Phoned them about 5-20pm and the manager dealing with it had gone home.

Checked account this morning and missing entry has re-materialised. Still no phone call / explanation.

Very poor service.

[The Spartan]

I'd be fuming

[Sausage Surprise]

You are the first person I have met with this opinion of them. I have used them for nigh on 10 years and found them nothing but excellent and pleased to help in all cases. You sure its not just you...

Ditto...7 years

[psychocandy]

They did eventually phone me. Excuse = admin error.

Basically some donut deleted the entry then. Not being funny but surely this sort of thing shouldnt even be possible. Audit trail and all that.

Considering a written complaint about this because its taken about 5 phone calls, emails to agency getting payment receipts etc. My time is valuable (cough cough clientco's time!).

But in all seriousness, spent so long fannying about with this during the daytime yesterday that I had to stay in office longer to finish up what I planned to do...

[escapeUK]

But in all seriousness, spent so long fannying about with this during the daytime yesterday that I had to stay in office longer to finish up what I planned to do...

Glad you got it sorted. It does make me laugh how all these people come out of the wood work to say how good they are, when all they are is a department of Santander known as the worst bank in the world.

[d000hg]

If it's as you say, a written complaint is reasonable. You don't even need to have a go at them, they should WANT to know about this kind of error.

If it was only missing from your online banking a few days, that's one thing. But if they can't find it on the 'master' records, that's very worrying.

[jsmiths99999]

Cater Allen cant take payments directly

I'm an iPhone dev and get paid by Apple from US. Cater Allen said I couldnt pay them directly had to tell Apple to put the money into Cater Allens account in RBS or HSBC and add my account number as a reference.
Im now dumping Cater Allen.. anyone know any good business bank accounts?

and yes their online website is so freakin 1996!!
god forbid you may want to download some info.... cut n paste more like.