I think basically if I was subjected to an investigation I would argue (as well as the above) that plenty of bigger firms offer outsourcing services - so why should smaller one man firms. I agree it could be seen as dodgy as support contracts are by their nature not the type where you have a chunk of work you are delivering - but you'll win any argument as long as you remember you are not an employee and don't act like one, and that your 'deliverable' is to provide support - not a project etc.
are you targetted or monitored on the amount of calls you take?
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