Moving on from InTouch (Brookson)

[BillHicksRIP]

The switch to the new portal has been handled terribly. They must know exactly which customers are moving from the old to the new and could have prepared specific training to say, "here's how you did this in the old portal, here's how you do it in the new one" etc. Anything not covered could be handled by a 1-to-1 with your personal accountant. Instead, my personal accountant has gone AWOL, I can't see how to issue a dividend voucher, what my PAYE payments are going to be, how to close off a month for my VAT return, and so on, all of which were easy to do on the old portal.

If any InTouch/Brookson want to discuss, feel free to private message me.

[Casall]

I have been with Intouch for a number of years, but I have had enough. My personal accountant has changed several times and the last one has also left the company.

How much notice do you generally have to give when changing accountants? I have not been able to find any T&C that state this.

For those of you who have moved on, have you just emailed them to let them know that you no longer need their services?

[northernladuk]

I have been with Intouch for a number of years, but I have had enough. My personal accountant has changed several times and the last one has also left the company.

How much notice do you generally have to give when changing accountants? I have not been able to find any T&C that state this.

For those of you who have moved on, have you just emailed them to let them know that you no longer need their services?

Have you asked your accountant?

[jamesbrown]

I have been with Intouch for a number of years, but I have had enough. My personal accountant has changed several times and the last one has also left the company.

How much notice do you generally have to give when changing accountants? I have not been able to find any T&C that state this.

For those of you who have moved on, have you just emailed them to let them know that you no longer need their services?

Payments to accountants are for annual accounts, which accountants like InTouch will break into monthly payments for your convenience but, make no mistake, you are paying an annual fee. As such, the best time to change is for the next accounting year or to bite the bullet and move to another accountant within-year (don't expect much, if any, refund on your annual fee, though), and most accountants that you move to would prefer to engage at the start of an accounting year too.

[Casall]

Have you asked your accountant?

I do not have a personal accountant at the moment as the last one, who was there for less than a year, left during the summer. I am currently being looked after by their accounts team and they will assign me a personal accountant when they manage to recruit one. I wouldn't hold my breath.

My accounts are fairly straightforward and most of the communication has been by email. I have rarely had the need to speak to them on the phone. I have never had a particularly close business relationship with Intouch, if that makes sense, so I will not miss leaving them.

I have already found a new accountant who charges a lot less than Intouch and I like their approach. I don't see the point of paying over £100 for an accountant and Intouch charge over £150 a month.

So I think a month's notice is more than fair.

[dogzilla]

Absolutely shocking experience from Brookson.

I have been a customer with Intouch for 12 years, the migration to Brookson was horrible, communications were rubbish, haven't heard from my accountant in weeks despite numerous emails and last week my accounts were overdue despite me chasing them numerous times.

Looking for another accountant ASAP.

[OrangeSquash]

Tired of frequent rises in monthly fees, I recently moved over to Maslins from Workwell (where I had been a customer for over ten years and gone through numerous acquisitions). The switch was fairly painless and I have found Maslins to be excellent value for money with a great service provision.

[The Spartan]

Absolutely shocking experience from Brookson.

I have been a customer with Intouch for 12 years, the migration to Brookson was horrible, communications were rubbish, haven't heard from my accountant in weeks despite numerous emails and last week my accounts were overdue despite me chasing them numerous times.

Looking for another accountant ASAP.

I moved over from InTouch to Gorilla a few years back, the service there is much better I would highly recommend them.