My business has banked with Cater Allen for over 20 years and up until this month I had received good service - all this however has evaporated with the introduction of their new online banking system.
I was notified that they would be offline for the weekend to implement their new system. When it all came back on the Monday I had to re-register to get a new sign-on account. This in itself proved a challenge as it continually locked me out and I had to make several calls to their call centre to resolve - this in itself was challenging because it took around 40 minutes to get through - no doubt caused by other users having the same problem!
When I finally did login, I discovered that
- I could no longer see statements for previous months
- I could not make payments to myself because my payee had an "&" character in it.
- not change/delete payees
- Balances were incorrect - showing negative amounts
- I could not see transactions - or at least not more than 4
I have been a frequent caller to their call centre this week but they don't appear to be in any hurry to resolve my issues.
They say its affecting a handful of customers - so it would be interesting to know about other people's experiences.
I was notified that they would be offline for the weekend to implement their new system. When it all came back on the Monday I had to re-register to get a new sign-on account. This in itself proved a challenge as it continually locked me out and I had to make several calls to their call centre to resolve - this in itself was challenging because it took around 40 minutes to get through - no doubt caused by other users having the same problem!
When I finally did login, I discovered that
- I could no longer see statements for previous months
- I could not make payments to myself because my payee had an "&" character in it.
- not change/delete payees
- Balances were incorrect - showing negative amounts
- I could not see transactions - or at least not more than 4
I have been a frequent caller to their call centre this week but they don't appear to be in any hurry to resolve my issues.
They say its affecting a handful of customers - so it would be interesting to know about other people's experiences.
Comment