Dip in Level of Service from Nixon Williams

[rocketjet]

Not had a problem myself this week - quick turnaround on my monthly accounts.

How long they take to turn around my end of year accounts this year remains to seen though. My patience has run thin so any unacceptable delays this time and I'll be looking to change.

Good luck with that. A few of my colleagues still with NXW have been waiting over 6 weeks for these to materialise.

[Dark Black]

Nixon Williams seem to have vanished off the face of the earth this week.

Not had a problem myself this week - quick turnaround on my monthly accounts.

How long they take to turn around my end of year accounts this year remains to seen though. My patience has run thin so any unacceptable delays this time and I'll be looking to change.

[Waldorf]

NXW have no SLA’s for responding to emails and the client charter is a marketing ad. If you query the delayed response to emails they don’t care.

It didn’t used to be like that. Private equity rules now and so looking for the nearest exit with big profits is the only aim. Long term interest in a business and the service it provides doesn’t seem to be a factor with many private equity backed businesses.

[rocketjet]

Absolutely, but how many days delay are you currently offering in acknowledging client emails?

NXW have no SLA’s for responding to emails and the client charter is a marketing ad. If you query the delayed response to emails they don’t care.

The sooner you get away the better!

[PerfectStorm]

It can be a very busy time in the run up to 5 April, with clients panicking about how much to do as a last minute dividend/SIPP contribution this tax year.

Absolutely, but how many days delay are you currently offering in acknowledging client emails?

[Maslins]

Nixon Williams seem to have vanished off the face of the earth this week.

It can be a very busy time in the run up to 5 April, with clients panicking about how much to do as a last minute dividend/SIPP contribution this tax year.

[PerfectStorm]

Nixon Williams seem to have vanished off the face of the earth this week.

[northernladuk]

Edit: Woops. Too late.

Makes a change from being too soon doesn't it Alan

[Alan @ BroomeAffinity]

Dip in Level of Service from Nixon Williams

Isn’t there capital adequacy rules for ICAEW members?

Edit: Woops. Too late.

[malvolio]

Too secretive, and because there are no rules of ‘capital maintenance’, LLP members are free to withdraw profits whereas for Ltds rules for capital maintenance restrict members from withdrawing profits if accumulated profits are insufficient.

But since they are not handling my money, and their advice and service to date has been pretty damn good, does that really matter? SJD were brilliant until it all fell apart with no warning. I fail to see a substantive difference in risk.