Need to set up Direct Debit to access accounts (bookkeeping)?

[ruasonid]

I'm with inniAccounts and when I logged in found that I could not access my accounting records (bookkeeping, etc.) until I've set up a direct debit. I already have a regular scheduled payment from my business bank account for the monthly fee. I do not recall receiving any advance notice about this. Did anyone else have the same issue?

[Lance]

It's just the way they run their billing. Far simple for them than having to track payments as they have control. It's only an issue of you decide it is.

[ladymuck]

Sounds a bit suss. Did you check all the T&Cs before you signed up with them?

My accountant gets paid once a year after he's done my accounts and CT return.

[ruasonid]

It's just the way they run their billing. Far simple for them than having to track payments as they have control. It's only an issue of you decide it is.

Just checked my bank account and the monthly payment is still in operation. My point is this was a forced change and seems not to have been communicated beforehand. So that is the issue.

[ruasonid]

Sounds a bit suss. Did you check all the T&Cs before you signed up with them?

My accountant gets paid once a year after he's done my accounts and CT return.

Payment is via a monthly invoice and monthly subscription/fee.

[ladymuck]

I presume you've asked them about the change?

[ruasonid]

I presume you've asked them about the change?

Not on a weekend.

[ruasonid]

Slight change of tack here but has anyone using FreeAgent experienced any glitches due to upgrades, "improvements", unexpected changes in functionality, etc.?

[Waldorf]

I'm with inniAccounts and when I logged in found that I could not access my accounting records (bookkeeping, etc.) until I've set up a direct debit. I already have a regular scheduled payment from my business bank account for the monthly fee. I do not recall receiving any advance notice about this. Did anyone else have the same issue?

They simply wish to streamline their admin and keep their costs low. You will have to sign up to pay by DD but you just need to cancel the standing order and set up a DD. You are making a mountain of a molehill here, nothing to worry about and in fact it is more secure.

If you make a wrong standing order, you have to ask the company to refund you, with a DD the responsibility is the banks, therefore you can get the funds refunded almost immediately.

Sign up to the DD and stop wasting your time.

[northernladuk]

They simply wish to streamline their admin and keep their costs low. You will have to sign up to pay by DD but you just need to cancel the standing order and set up a DD. You are making a mountain of a molehill here, nothing to worry about and in fact it is more secure.

If you make a wrong standing order, you have to ask the company to refund you, with a DD the responsibility is the banks, therefore you can get the funds refunded almost immediately.

Sign up to the DD and stop wasting your time.

^ This.

The accountancy fee is normally per year but split up monthly. I'd be happier pulling payments from my clients than rely on their Standing Order to get paid personally. I don't know anything I don't pay by SO and not DD so nothing out of the ordinary here I'd say.