Any pay-out for me for recovering client's data? CUK article.

[northernladuk]

Wish we'd have had this one first....

Contractor’s Question: For my Plan B, I manage a few websites and for one client, this means doing occasional monthly updates, page maintenance and SEO.

I did not build the site but I agreed to try to help fix issues caused by a plug-in. In the two days it took, disaster struck and due to me failing to back-up, I lost a good chunk of the site.

As I was unable to get a positive response from the site builder who I tracked down on day three, I contacted the web hosting firm which said restoring the site would cost £100. Who should pay this fee; me or the client? I’m yet to invoice for the work I’ve done which, including the 2-3 days’ running around due to the plug-in disaster, would land the client with a £450 bill, which they’re bound to object to. But I must be compensated for my time; right?

Contractors' Questions: Who pays the website restore fee; me or the client? :: Contractor UK

[sal]

Dur to the limitations of this Q&A format, we will refrain from providing specific guidance on how you should address this problem.

I guess they are not allowed to say something in the line of "You should feel lucky the client is not suing your ass you miserable tw@"

[TheCyclingProgrammer]

What kind of moron doesn't use version control these days?

[SueEllen]

Wish we'd have had this one first....

They couldn't.

Otherwise the poster would have got 18 pages of abuse.