What's up with HMRC online ?

**mudskipper** · 2 August 2016, 07:07

Originally posted by Lumiere View Post

I had separate personal and Ltd logins, used them for years.

Just tried to submit a VAT return for June at the last minute and it looks like both my accounts are now personal .. switching to business taxes looks like a page for self-employed, no Ltd services at all, just self-assessment etc.

I will call them tomorrow, but if it is something that can't be resolved promptly what are my options to submit VAT Return and pay before the deadline (7th of August, right ?)

Just checked my business login, and it's fine - can see corp tax, VAT etc, but I don't have a personal login.

**eek** · 2 August 2016, 07:27

Originally posted by mudskipper View Post

Just checked my business login, and it's fine - can see corp tax, VAT etc, but I don't have a personal login.

How do you do self assessment without a personal login?

**northernladuk** · 2 August 2016, 07:55

Weirdly enough I have 2 personal logins but neither showed SA saying I'd already registered. Spoke to HmRC and they gave me a code I haven't used since 2013. They appear to have changed the setup of the site but that could just be I haven't logged in for so long.

**mudskipper** · 2 August 2016, 08:02

Originally posted by eek View Post

How do you do self assessment without a personal login?

My accountant does it.

**VectraMan** · 2 August 2016, 08:03

It always seems to be a bit of a confused mess with two completely different looking sites that you log onto.

I have both, but then I do usually use them on different computers (used to use different browsers).

**Hobosapien** · 2 August 2016, 09:51

Can you move from two logins to one?

I only have one login for the government gateway but can't remember the order I did it to get them all under one login but they look obviously separate areas to me, one for self assessment and one for ltd company activities (VAT returns mainly).

Only recent change I've noticed is the additional proof of ID and setting up 2 factor authentication (txt message to mobile) by supplying additional info they could check against their databases when getting a recent state pension summary via my government gateway login.

Though I have a VAT return due end of this month so will see then if they've messed things up as far as layout and ease of use goes.

**northernladuk** · 2 August 2016, 09:55

Originally posted by Hobosapien View Post

Can you move from two logins to one?

Not sure that's going to work bearing in mind you and your LTD are completely separate entities.

**Hobosapien** · 2 August 2016, 10:27

Originally posted by northernladuk View Post

Not sure that's going to work bearing in mind you and your LTD are completely separate entities.

Maybe so but I have only one login and both myself and my ltd are obviously separate (to me) once logged in.

**Lumiere** · 2 August 2016, 23:06

Originally posted by Hobosapien View Post

Can you move from two logins to one?

Well, care what you wish for. My two logins are now linked to the same account, I can switch between personal and business but there is no sign on Ltd services any more ...

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So how can I submit and pay a VAT return in 2 days without access to HMRC online services ? Tried to contact helpline all day to no avail ..

What's up with HMRC online ?