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You're spot on - i actually told his understudies to keep their books spot on because they were relying on emails as their knowledge of there client - oh well im partly to blame. i should have left after the first financial year or at least when i was fined for late submission of RTI -
Should i name the practice???
I wonder if part of the problem is your ability to communicate properly?
'CUK forum personality of 2011 - Winner - Yes really!!!!
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