Originally posted by psychocandy
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Hence getting them to agree to a disclaimer. (Obviously record that call as well)
If, like another poster, your aim is to use it to remind you of what was said it's perfectly fine.
In fact I've recorded my calls when I had difficultly with one of my banks. Once I stated I recorded everything they back tracked on a lot of what they claimed as now I could prove they were being deliberately difficult.
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