Anyone use Brooksons Accountants?

[arby]

I wonder if they would notice if I cancelled the direct debit?!

[arby]

Bless. This morning they asked me for the information I provided on 22 Feb. Hard to believe they could be so bad at what they do.

[Maslins]

Bit confused by some posts in here. Is it a bit like "the wife" comments, where we all love a good moan, but also know they're not too bad so stick with who we're with?!

[arby]

Not me - I'm off!

[Charlotte at inniAccounts]

We took a client from them about a month ago. Usual letter etc sent out to them. Completely ignored and they're still emailing client asking for monthly figures etc. hopeless.

We have had exactly the same problem - we have migrated numerous clients recently with it taking in excess of 3 months to hand over VAT & PAYE. Although having said that they do quote up to 3 months to release documents after professional clearance expires which seems an unusually long time!
We have started advising any potential clients of these timescales in order to manage expectations - we'd hate them to think it was us

[philip@wellwoodhoyle]

The last one we took over looked a right mess, so we got the client to tell Brookson to shut down the company and we opened a new clean one, so we had no handover worries at all re VAT, PAYE etc., but they still managed to foul up the cessation accounts and the client's tax return!

[JonNorris@Crunch]

Can't speak to their service levels, but I met a bloke from Brooksons at an event last year and he was really nice.

[Jessica@WhiteFieldTax]

Can't speak to their service levels, but I met a bloke from Brooksons at an event last year and he was really nice.

And there we go I once got drunk with a partner from a firm of contractor accountants who get panned on here regularly - back in the days when Cater Allen had an entertainment budget. He was a nice guy.

All accountants, big or small, can drop the ball for a number of reasons. Clients, rightly, vote with feet. A firms star ascends, later it descends - same with banks, insurers, what ever.

Glass houses, stones, Etc.

[julierosling]

Brooksons

Poor for me....ages to reply to emails and have also given me some very serious incorrect advice relating to my profession. Am about to submit a formal complaint and leave them.